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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.1
1,042 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,042 reviews

March 22, 2021

I had a great experience at Serpentini Chevrolet . Everyone was very friendly and made sure that I was taken care of. Art explained everything in detail about the vehicle that I purchased and I felt More

by RKOZAN70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills, Sandy Reed
Mar 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 22, 2021

My whole experience was great Carla was nice an friendly things was explained out me she was able to work me through each an every thing More

by SUZETTE112678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Mar 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to hear that Carla provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 21, 2021

Not friendly, took much longer than told, never updated me on length of time and what was going on, never checked the tire pressure of which I specifically asked for. More

by Margo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
glenn
Apr 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your feedback, Margo. Someone from our management team will be in touch shortly.

March 20, 2021

Nice and clean. Nice and friendly many people came and checked on us to see if we needed anything. Staff very knowledgeable and answered our questions More

by mmsvoboda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Mike Pawlowski
Mar 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

March 17, 2021

Excellent treatment, and very professional. Mason was very helpful and found me the perfect car! He was very knowledgeable and explained everything about my car! More

by debbies2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Mar 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear Mason was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 17, 2021

Excellent service and treatment.You really know this Excellent service and treatment. You really know this business. I will do business with you for many years to come. TJ is the best sales person I ev More

by Chakaranas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ KNAUF
Mar 17, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. TJ and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 16, 2021

Friendly people and my car looked great after my tire rotation and oil change. They washed it for free. The wait was a little long. More

by SARA4TWANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review, Sara! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

March 13, 2021

Professional and helpful. Steve was terrific. The car looked great and ran great. There were no pressure tactics, and everyone was helpful in the entire purchasing process. More

by cstergar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Jim Setele, Ryan McDermott, Steve Vujovic
Mar 14, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear Steve was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 12, 2021

This was the most efficient and quick service we have ever experienced. Our salesman Dave Allen was very knowledgeable and helpful. He was not pushy and was patient. More

by nalnal3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Mar 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. It's great to hear that Dave was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

March 11, 2021

Exceptional service as always...tire rotate and oil change done efficiently and effectively. Loaner vehicle was provided so I could make a client meeting on time. More

by Larry S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Watts, Art Mills
Mar 11, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Larry, Thank you for the kind words for our service department! We look forward to sharing your compliments with our service team, and don't hesitate to let us know if we can be of further assistance.

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