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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.2
1,041 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,041 reviews

March 01, 2021

Amazing complete they got the job done so fast and very reliable and low rates! I’ve got denied by many dealers but them! 10/10 More

by VinnyNDez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Shad Judge
Mar 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much, Vinny, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

March 01, 2021

Clean, friendly, professional and will find the best deals to for your needs. Answered all questions and called later to see if I was satisfied with my purchase More

by hattiaparks17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pawlowski
Mar 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

March 01, 2021

My service was very quick and they took care of all recalls and looked over the care and future needs of my vehicle , thank you for such great care , More

by jjernejcic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott
Mar 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 25, 2021

Alea was wonderful she made sure she made a way for me to get in the car I really wanted I give her a A++++ More

by REGINAWOODLAND070591
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alea Bauer
Feb 25, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Regina, Thank you! Alea and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

February 24, 2021

Great experience. Friendly people who are very knowledgeable. Showroom was clean and I would recommend the dealership and the people to my friends and family More

by SNYDER2705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Jeff Shinhearl
Feb 24, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2021

There was some issue with bringing my car around front after purchase and I waited almost two hours for no reason. Otherwise an acceptable experience More

by raymondlumpp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shad Judge
Mar 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for this feedback, Raymond. We're very sorry to see that you didn't have the best experience at our dealership and apologize for the long wait. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

February 24, 2021

Awesome sales team! Everyone involved with our purchase were very caring and knowledgeable. Sandy Reed was very nice and helped us on the internet side of the purchase. Thank you all for your time and ser More

by j.goldsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco in finance department was nice and very courteous., Steve Vujovic
Feb 25, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sandy and the rest of our team met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

February 23, 2021

Art was very helpful and I based my decision using his knowledge. We started looking last fall and the wait was worth it. Your financial man was also helpful More

by crbenedict
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Feb 23, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Art and our sales team, and it was a pleasure having you at the dealership. We appreciate your review!

February 22, 2021

The staff was nice and knowledgeable. They answered my questions and addressed any concerns that I had. The process of buying a new car want smoothly. More

by capableman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sintoni
Feb 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and please let us know if we can be of further assistance!

February 22, 2021

I originally started at the Westlake store, I was quickly won over by the great customer service I received when I had my corvette towed there and I have not looked back at the Westlake store. More

by YWALKER69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Friedman
Feb 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that our service team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

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