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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

February 19, 2021

Our company brought a van in that still has bumper to bumper warranty and was told repair would cost $2200.00. We have bought two vans from this location in last 3 years and 6 total vans in the last two. More

by DEREKS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Friedman
Mar 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your honest feedback, Derek. We apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards that our customers have come to expect. If you don’t mind leaving us your contact information, we’d love to address your concerns in detail. Thanks again.

February 18, 2021

Excellent dealership and sales person. Patient and going to get the job done. Excellent customer service. Good quality of work. And I love my new car. More

by SHARITABURKS1996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Aramis Greenwood
Feb 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you'll continue to enjoy your new vehicle. We truly appreciate your feedback!

February 18, 2021

Was very helpful to find a car for me to lease at a fast pace! Everyone was extremely helpful and friendly! Would recommend to friends and family!! More

by T.OLSON708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Feb 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

February 17, 2021

Friendly and great to talk to. I told them what what my price range was and they went out there way too make it happen. More

by kaufmuth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Suhy, Carla Clayton, Aramis Greenwood, TJ KNAUF
Feb 17, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Congrats on your new purchase, and let us know if we can be of any more assistance!

February 17, 2021

I am very pleased with the excellent service I shared with Art Mills. He was polite and friendly ,very informative, and not all pushy!! I will suggest my friends and my family see Art Mills at Serpenti More

by RWASIK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Feb 17, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad Art was able to help, and we hope to see you again!

February 17, 2021

8th Chevy!!!! Always a pleasant experience.Jeff Shinhearl was very attentive and knowledgeable. Andrew (finance) is the best!! I came in for an oil change and left out with a new Equinox. More

by LITARAE713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew (Finance), Jeff Shinhearl
Feb 17, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and the rest of our team, and we look forward to working with you again.

February 15, 2021

The issue wasn’t resolved and the truck is going back in for service. Once this issue is resolved and I’m not charged for this I will give a better rating but right now I cannot until we solve the issue More

by CUZAC31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Feb 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team.

February 15, 2021

I love this dealership very nice and clean. Everyone there is very friendly. Good coffee, I took care in for oil change was dirty came back very very clean. When I purchased the car Don checked on me ab More

by Victoria
Recommend Dealer
Yes
Employees Worked With
Phil Watts, Donald Korenewych
Feb 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, Victoria, and for taking the time to leave us this wonderful feedback!

February 15, 2021

Professional, felt my car was diagnosed properly. I had to go to work so my car was ready on time, I appreciated the car wash, Wish AA discount or senior discount could be applied More

by RADORYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Feb 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 13, 2021

Shad Judge was professional and polite salesman. I did not feel pressured nor rushed. He listened to my needs and suggested cars in my budget. More

by tanyapatrice
Recommend Dealer
Yes
Employees Worked With
Shad Judge
Feb 14, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Tanya, Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! we are pleased to hear that Shad provided you with a positive experience. Congrats on your new purchase, and let us know if we can be of any more assistance!

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