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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

January 20, 2021

Brought my car in due to check engine light being on and my car stalls and cut completely off when coming to a complete stop. Paid $405.78 for the same thing to happen the next day. More

by Humblebeethebarber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Friedman
Feb 06, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We’re sorry your service visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

January 20, 2021

I bought a new truck the price sticker that's taped to the window when they service the truck the memorandum paper that's in the window I never got More

by Atlasjerome
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dan
Jan 20, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. I'm glad to hear that Dan were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 19, 2021

My experience was great!!! I would definitely recommend Serpentini of Willoughby Hills to friends and family. My sales representative was Ernesto. He went above and beyond. Also David Allen was great More

by eloisebullock6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto, David Allen, Lucas Monasky
Jan 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks, Eloise, for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

January 19, 2021

Carla was amazing enjoyed her focus.called back left messages ect. Now waiting on final check 1600.00 an were good.thanknyou.Curtis Ayers.great More

by SHAKER329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Jan 20, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 19, 2021

Carli was very knowledgeable. She deserves a raise. Finance department top notch to help get me loan. Sales manager very willing to help find a comparable car. More

by bcavanaugh42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen, Carly Folisi, Aramis Greenwood
Jan 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that Carli had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

January 19, 2021

I had a great experience with this dealership. The internet specialist responded promptly to my request. I was assigned a salesperson (Alea) who also contacted me promptly. I ended up making a purchas More

by kellychoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alea Bauer
Jan 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Kelly, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alea here at Serpentini Chevrolet of Willoughby Hills.

January 18, 2021

It was a rather nice experience working with Randy. Very satisfied with his knowledge of the car. Will be recommending Serpentini Chevrolet of Willoughby Hills to my family members and friends. More

by LEFINOHIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood
Jan 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that Randy had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

January 15, 2021

Purchased a 2020 Corvette and couldn't be happier with Purchased a 2020 Corvette and couldn't be happier with the customer service we received. Art was a huge help with every step of the process. More

by KBIHARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Jan 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Corvette! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 15, 2021

My vehicle buying experience, that was gifted to me buy Pablo and Marko, was second to none. Pablo walked a wonderful line of being personable and professional the entire time and Marko did his job quickly More

by thomasliteral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marko jokanovic, Pablo Arredondo
Jan 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

January 15, 2021

Very satisfied with the service and the vehicle I purchased!! Would recommend to family and friends.Pablo was an excellent sale representative as well as the management staff ! More

by KATHY.SCARINZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Arredondo
Jan 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for leaving this wonderful feedback for Pablo and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills!

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