Serpentini Chevrolet of Willoughby Hills

I was looking for a new truck for a couple of months. I saw the good and bad side of buying vehicles, mostly the bad side. But Serpentini treated me different than the other places. I wasn't lied to and th saw the good and bad side of buying vehicles, mostly the bad side. But Serpentini treated me different than the other places. I wasn't lied to and they let me make the purchase when I was ready instead of try to pressure me into buying a vehicle that day. They got me the truck I wanted at the price I could afford. TJ Knauf was the car salesman I worked with, he was awesome and would recommend him to everyone. He was the best car salesman that I worked with throughout the whole process. When my wife needs a vehicle, I will bring her right back to Serpentini because of the respect and class they showed me for my purchase. More

3rd vehicle we've purchased from Serpentini Chevrolet. Great customer service/Sales reps. #1 Car Dealership, best cars at affordable prices. If your looking for a car new/used stop by. Great customer service/Sales reps. #1 Car Dealership, best cars at affordable prices. If your looking for a car new/used stop by. More

My salesman Art was great!! Everyone at the dealership that I had any contact with was great ! This was my first brand new car and I’m loving it ! that I had any contact with was great ! This was my first brand new car and I’m loving it ! More

I am handicapped and the service rep went out of his way to help me. He took my key fob and had to search for it, to help me. He took my key fob and had to search for it, More

Glenn and Carla work very hard and we're very helpful in making my purchase of my 2021 Chevy Colorado a good experience thank you making my purchase of my 2021 Chevy Colorado a good experience thank you More

Great service dealing with Mike S. We purchased 2 Chevy Trax and are very pleased with the service and professionalism we received. Definitely be back. Trax and are very pleased with the service and professionalism we received. Definitely be back. More

Thanks Art!!! Such a pleasure working with you. You made the process easy and knowledgeable for my first car purchase. Loving my new whip! Thank you the process easy and knowledgeable for my first car purchase. Loving my new whip! Thank you More

Awesome experience. No back and forth. Great deal, and quick turnaround as I was coming from out of town. Would definitely recommend Shad. Some of the paperwork was missing, and he went out of his way to quick turnaround as I was coming from out of town. Would definitely recommend Shad. Some of the paperwork was missing, and he went out of his way to get it and ship it to me. Great salesperson and great dealership! More

Everyone I dealt with was pleasant and helpful , but to charge someone 300 dollars to replace 3 wheel studs is basically robbery ! I didn’t request to replace transmission lines I was told they were leakin charge someone 300 dollars to replace 3 wheel studs is basically robbery ! I didn’t request to replace transmission lines I was told they were leaking, so after 600 dollars in labor I guess it’s time to go somewhere else , after years of service More

I was advised that my credit would be ran with 1 creditor and it was ran with 5 and when I asked they did not have a response. Also, told me I could not be financed and then when I said I would leave, they and it was ran with 5 and when I asked they did not have a response. Also, told me I could not be financed and then when I said I would leave, they Magically was able to do it. When I arrived, they said the vehicle was sold but knew I was coming and did not call me. I was told because they wanted me to pick something else. When I said I was leaving, the vehicle was pulled up and said we do have it. Just a lot of misleading information If I was buying this as my daughter first car, I would of left. I do not like a lot of back and forth and misleading information. More