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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

December 09, 2020

Quick process, found the car on carfax. Colin was helpful in making sure I got the car I wanted. The car is working well, great experience overall! More

by hannahglaser99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Avila
Dec 10, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that Colin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

December 09, 2020

Same day reschedule had to wait but everything was taken care of pretty quick no complaints great service and I got a free wash complimentary of the dealership More

by CLETUSGILLIAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, David Allen, Jim Setele, Ryan McDermott, Candi Brooks
Dec 10, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

December 09, 2020

We drive 40 minutes to Serpentini Chevrolet of Willoughby Hills to have our car serviced, as we have purchased three vehicles from them (Pat O'Brien) and their service department is great! More

by Skater Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 10, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

Dec 10, 2020 -

Skater Sue responded

We are hoping to purchase our fourth Chevrolet from you within the next week or two. One of your salespersons, Carla, was very professional, knowledgeable, and assertive in helping us to choose a new Equinox. She knows how to make folks feel comfortable in their purchase--a great asset to your facility!

December 08, 2020

Great service.smooth ride. Explained my options clearly, also gave me options. Discount / pricing was decent for 2021 suv. would recommend they’re services in the future! More

by Y.COLD89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Shad Judge
Dec 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new 2021 SUV, and we look forward to continuing to serve you in the future!

December 08, 2020

I was pleased with the service. The service department was courteous and helpful. A future body shop service was explained clearly, and I was also given options. More

by SHEPHERD.EVERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott
Dec 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 07, 2020

I needed to lease a new vehicle since my lease was up at the end of December. I was pleased with the service. Carla was able to answer my questions and meet my needs. More

by CMETZ1722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Dec 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy that Carla provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We hope you enjoy your new car!

December 07, 2020

Everyone was pleasant and patient. I've been dealing with this location for a number of years under it's former name and ownership. We are a GM family. More

by CARVER316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills, Aramis Greenwood
Dec 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 07, 2020

My experience was the top-of-the-line my sale associate shad judge worked his magic and did everything he said he would do I really appreciate him for going above and beyond to make sure I was satisfied a More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shad Judge
Dec 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Audrey, Thank you! We appreciate your business, Sahd and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

December 05, 2020

I took my car in for a oil change, tire rotation & multi-point inspection. Before I stepped out of my car I disconnected my phone from the charger leaving the charger in the car. When the car was retu More

by ALAN33
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department.
Dec 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We appreciate you servicing your vehicle with us and take every review extremely serious. We're sorry to hear of the issues you had on your latest visit and hope that we can get this resolved soon.

December 05, 2020

My dealer Donna did an amazing job and got me exactly what I wanted. She was very personable and made me feel very comfortable with my decision. The dealership itself was filled with nice, helpful people More

by Kaya Jokanovic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordana Jokanovic
Dec 06, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, Kaya, and for taking the time to leave us this wonderful feedback!

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