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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

December 04, 2020

Great team approach. Had three key people serving me to ensure I had the service and attention I needed. Pablo in particular, very kind and helpful--especially given he is just an intern. More

by gcira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Arredondo
Dec 06, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Please let us know if we can be of any more assistance!

December 03, 2020

Excellent service and no pressure to buy. TJ is an excellent salesman, would highly reccomend seeing him. Very smooth transaction. Worth the drive for your next vehicle. More

by ewalk1124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Knauf
Dec 06, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that TJ was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

December 02, 2020

David did a great job handling my concerns and completed the work correctly Stay safe I want cruise control installed Thank you thank you Billy Kandrac More

by wekandrac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen, Ryan McDermott
Dec 03, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much, Billy, for your excellent review! We are so glad that David had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

December 02, 2020

Would have been 5 stars but I don't drive laying down in my back seat. Had to completely rearrange my seats. Car was in to be detailed but seats still have stains and windows were not cleaned inside. Am I More

by GSTERLE9305
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Heck, 5 stars
Dec 03, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hello, Thank you for taking the time to submit a review. We truly appreciate your business. We apologize, however, that we missed the mark on the car's detailing. If you would like to further discuss your concerns, feel free to reach out to us directly at your convenience.

November 30, 2020

My experience was fantastic and I felt no pressure. The salesperson was very personable. I like to talk so we had some good conversation. Was like a little brother than a salesman. More

by MARIONLUKE39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salesperson Morris , Ryan McDermott
Nov 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 30, 2020

Great customer service, the salesman was knowledgeable about the vehicle. They were courteous, professional and very friendly. They worked with my situation and delivered a great vehicle. More

by CHANTEESELEENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Jeff Shinhearl
Nov 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 26, 2020

I thought that they were very helpful. I also felt like they handled things in a timely manner. I also thought that everyone was nice and very helpful. More

by MRC216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Nov 28, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

November 25, 2020

excellent customer service. Thorough information about the vehicle. Made customer feel comfortable with no pressure. Promptness. Overall excellent experience. Very clean facility. Very personable. ea More

by NICKERK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Mike Pawlowski
Nov 25, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Nick, Thank you so much for your excellent review! We are so glad that Aramis and Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

November 25, 2020

All involved, made my truck buying occasion, painless and easy. Also, as a woman, I was treated with respect and kindness. Thank You very much. More

by teennaa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry, I don't remember the loan guy, he made the loan application easy. He gets a 5 star., Lucas Monasky, Jim Setele
Nov 28, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope you enjoy your new truck!

November 25, 2020

Art Mills A+ great customer service And understanding of Art Mills A+ great customer service And understanding of the vehicle that he is selling. Art is a asset to Serpentine Chevy Willoughby. Thank you Ar More

by AMERISCAPEOHIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Nov 28, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Frank, thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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