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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

November 25, 2020

The dealership was worked very hard to find a truck that would meet my needs and monetary limits. I am thrilled with my new truck. More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Aramis Greenwood, Gordana Jokanovic
Nov 25, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Aramis and Gordana here at Serpentini Chevrolet of Willoughby Hills.

November 24, 2020

I brought my SUV in for a oil change and inspection. Since I was waiting for the work to be done, and I did have an appointment, I was told that it would take approximately one hour. The hour passed. More

by CARAMAMA
Friendliness
Recommend Dealer
Yes
Employees Worked With
I did not work with any of those people
Nov 24, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your honest feedback! Providing an experience that feels comfortable and safe is our top priority, and we apologize for the long wait. We will share your comments with our team and hope you will give us another opportunity to serve you.

November 23, 2020

Carla was a terrific help to me in leasing a new vehicle. She is a great representative for your company! She was so knowledgeable, and helped in so many ways. More

by tmmonagan
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Nov 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that Carla had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills! We look forward to sharing this awesome review with Carla, thank you!

November 22, 2020

The dealership was friendly and knowledgeable on the inventory they had. Mike helped me get into a great car and I couldn't be more satisfied. More

by BGRAU823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Mike Pawlowski
Nov 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Mike could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

November 20, 2020

Our experience was great! One of the only reasons I knew our salesperson was new was people kept telling us. If he didn't know the answer he would always find out for us. More

by MEGHAN.DOREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudio Casiano
Nov 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

November 20, 2020

Everyone was really nice and went above my expectations. Don was super nice and really explained everything in detail. I’m very happy with my newly purchased trax. More

by cleeksamantha46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Korenewych, Ryan McDermott
Nov 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to hear that Don provided you, Samantha, with such a positive experience! We sincerely value your business and look forward to your next visit.

November 20, 2020

Awesome people to work with. They were great to work with. Clean dealership...very attentive to my needs. Took control to meet all my needs. More

by GROSE8920
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Jeff Shinhearl
Nov 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 19, 2020

Nice truck!They did a good job getting me financed.Everybody was friendly.Did follow up on a question I had but still haven’t received a answer!A little frustrated More

by asti2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Nov 19, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hello! Thank you for taking the time to write a review. We're glad to hear you like your new truck, and you had a good experience here with our team. We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you.

November 19, 2020

Great friendly experience!Mike knew the new Blazer‘s Great friendly experience! Mike knew the new Blazer‘s features! And I was sold. Finances were fast & efficient! Great experience! Will shop at Se More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pawlowski
Nov 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Denise! It's great to hear that Mike was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

November 19, 2020

Glenn The Manager Was Very Wonderful With Excellent Customer Service Love Them All. Thank You. Will Recommend This Business To Others. The Financial Department Was Also Wonderful Everyone Did There Sha More

by MCSHYAMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn, Justin Trent
Nov 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Congratulations on your new purchase. Please let us know if we can be of any more assistance!

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