Serpentini Chevrolet of Willoughby Hills

My wife and I were at another dealership earlier in the day. Were very disenchanted with the way the staff answered our questions about the vehicle that we were looking at. We decided to visit Serpentini day. Were very disenchanted with the way the staff answered our questions about the vehicle that we were looking at. We decided to visit Serpentini in WH. We were greeted by Randy right away. He was very helpful with all of our concerns, very friendly and outgoing. Actually, everybody that we spoke to. From the manager, finance guy Allen, down to all of the other salesman were very welcoming. Needless to say, we bought the 2018 Tundra and are very happy! More

Great service department, great salespeople. Would highly recommend this dealership. One of the best dealerships I've ever been to. I bought my first brand new car from them! highly recommend this dealership. One of the best dealerships I've ever been to. I bought my first brand new car from them! More

I mixed up my oil change appointment however, the service advisor was courteous and got me in and out in an acceptable amount of time. advisor was courteous and got me in and out in an acceptable amount of time. More

The service write-up guy was fast ad courteous....the salesman I dealt with was equally qualified(Art Mills).....thanks for providing such a competent staff..... salesman I dealt with was equally qualified(Art Mills).....thanks for providing such a competent staff..... More

Like that they check all of the car. Didn't like the long wait, but it had to be done. Enjoy talking to Jeff Shinhearl. wait, but it had to be done. Enjoy talking to Jeff Shinhearl. More

I always get good service. Phil Watts always takes care of me. I have never had a problem. A1 service. My car runs great thank you. of me. I have never had a problem. A1 service. My car runs great thank you. More

The no hassle reception by my salesman and his simple down to earth explanations of any question I asked. Overall, the Dealership is a welcoming environment down to earth explanations of any question I asked. Overall, the Dealership is a welcoming environment More

Ease of scheduling, check in and called when my car was ready. The repair was a simple (simple for me) fix and the sunroof and shade are now working! ready. The repair was a simple (simple for me) fix and the sunroof and shade are now working! More

The purchase of the used car was pretty painless and easy. The salesman was great. He was able to answer, or get an answer, for everything I asked, even if it wasn't what I had hoped for. I appreciate easy. The salesman was great. He was able to answer, or get an answer, for everything I asked, even if it wasn't what I had hoped for. I appreciated the honesty. Sales manager and finance people were easy to work with. I got a fair deal on the car. Only complaint is I sat there for almost 4 hours waiting to finish the paperwork. More

Quick and speedy service , comfortable atmosphere, pleasant employees. Have had nothing but good experiences with the service department and would recommend friends and family to visit serpentini chev pleasant employees. Have had nothing but good experiences with the service department and would recommend friends and family to visit serpentini chevrolet More