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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

October 09, 2020

Excellent customer service. Great selection of cars to choose from, worked within our budget and helped us get the best price. We will be back for our next car in a few years and as ways will recommend to More

by melissa.zarbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Korenewych
Oct 09, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Melissa, it's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills!

October 09, 2020

Got me in Very fast. Checked truck found front end needed alignment glad to find out before it became a problem. Fix truck Very fast most excellent service. More

by TJPMECHSERVICES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Oct 09, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 09, 2020

Jade was extremely helpful and attentive to my shopping experience. She was able to answer all my questions and helped me with setting up my new Colorado. More

by JOHN_RAGUZ
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jade Walsh
Oct 09, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, John, it's great to hear that Jade was able to help you with the purchase of your new Colorado! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

October 08, 2020

Serpentini was able to schedule me for a oil change and checked the whole car over and I was able to bring it in the night before and drop off the keys in the designated slot. More

by Cookie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Oct 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and David looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

October 07, 2020

I have never purchased a vehicle 1) from out of state and 2) sight unseen. Randy immediately sent me videos and additional photos of the vehicle, making me a lot more comfortable. The entire process was seam More

by SF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn, Randy Greenwood
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and for this review. We're happy to hear Randy, Glen, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 07, 2020

The whole process was wonderful. They were very helpful and easygoing. We didn’t feel pressured at all. We would definitely recommend Serpentini Chevrolet in Willoughby Hills. More

by sunseeker7036
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Trent
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with Justin and our team. We're glad to hear we delivered such a great experience!

October 06, 2020

I posted a review earlier. The dealership reached out to me and was willing to take a look at the car we bought because it kept stalling. The dealership ended up fixing it More

by funfoutc77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 06, 2020

Serpentini of Willoughby Hills was more than I expected a car dealership to be. They listened to my needs and went beyond what I expected. I was greeted by a very friendly woman named Sandy who made me feel More

by donnas28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew, Sandy Reed, Carly Folisi, Aramis Greenwood
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Donna, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 05, 2020

Large selection with plenty of features. Clean showroom. Everyone I had contact with were very friendly and made me feel like my satisfaction was their priority. More

by nancykane59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Trent, Aramis Greenwood
Oct 05, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle, Nancy! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 05, 2020

They had what I wanted and the Salesman Justin was extremely helpful. Will definitely recommend my family and friends to stop by! Overall a great experience! More

by B.MARIE.SIMS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Trent, Aramis Greenwood
Oct 05, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that Justin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

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