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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.1
1,056 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,056 reviews

October 08, 2020

Serpentini was able to schedule me for a oil change and checked the whole car over and I was able to bring it in the night before and drop off the keys in the designated slot. More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen
Oct 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and David looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

October 07, 2020

The whole process was wonderful. They were very helpful and easygoing. We didn’t feel pressured at all. We would definitely recommend Serpentini Chevrolet in Willoughby Hills. More

by sunseeker7036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Trent
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with Justin and our team. We're glad to hear we delivered such a great experience!

October 07, 2020

I have never purchased a vehicle 1) from out of state and 2) sight unseen. Randy immediately sent me videos and additional photos of the vehicle, making me a lot more comfortable. The entire process was seam More

by SF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn, Randy Greenwood
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and for this review. We're happy to hear Randy, Glen, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 06, 2020

Serpentini of Willoughby Hills was more than I expected a car dealership to be. They listened to my needs and went beyond what I expected. I was greeted by a very friendly woman named Sandy who made me feel More

by donnas28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Sandy Reed, Carly Folisi, Aramis Greenwood
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Donna, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 06, 2020

I posted a review earlier. The dealership reached out to me and was willing to take a look at the car we bought because it kept stalling. The dealership ended up fixing it More

by funfoutc77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Oct 07, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 05, 2020

Very patient. Very understanding. No pressure to purchase. Answered all my questions and had all the right answers. Very happy with my purchase. Looking forward to good service More

by KARVON2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Donald Korenewych
Oct 06, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hello, Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. I'm glad to hear that Andrew was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Oct 07, 2020 -

KARVON2001 responded

Andrew was only the finance person. Don was my sales man and he is to get credit for the sale! Andrew was also pleasant however.

October 05, 2020

Wanted a suv your staff was friendly knowledgeable work to give the deal for your budget give a choice not forceful my 2nd vecicle from here very pleased More

by BRAXTON6991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Jim Setele, Carly Folisi, Ryan McDermott, Derrick Rentz
Oct 05, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 05, 2020

They had what I wanted and the Salesman Justin was extremely helpful. Will definitely recommend my family and friends to stop by! Overall a great experience! More

by B.MARIE.SIMS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Trent, Aramis Greenwood
Oct 05, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that Justin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

October 05, 2020

Large selection with plenty of features. Clean showroom. Everyone I had contact with were very friendly and made me feel like my satisfaction was their priority. More

by nancykane59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Trent, Aramis Greenwood
Oct 05, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle, Nancy! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 03, 2020

Exceptional experience Phil the service writer kept me informed and updated on exactly what was going on with my vehicle and the steps they were taking to repair it. Even called the day after picking my v More

by Dianne W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil- Service writer.
Oct 04, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy, Dianne, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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