Serpentini Chevrolet of Willoughby Hills

Great to work with. Listen to my needs and budget and met all expectations! Randy did a great job of getting me in to a new 2020 Silverado! all expectations! Randy did a great job of getting me in to a new 2020 Silverado! More

They refuse to help me with warranty after I purchased a certified vehicle. They never bothered to clean the spare I don't know if it was inspected. Called multiple times then finally get told can't help yo certified vehicle. They never bothered to clean the spare I don't know if it was inspected. Called multiple times then finally get told can't help you. Also had two knicks in windshield they claim that's not covered. They are also giving me a hard time about replacing tires that need to be done even though I checked with them multiple times that it would be taken care of. The detail sucked. Dirt all on the inside of the tail gate, dirty spare tire, spiderwebs in the vents. I wouldn't go back to them. More

Lucas and Glen did a fantastic job!! All issues were solved and they were able to find me the car I wanted quickly!! Super impressed with their quality skills!! Also Alan did a great job with all the pa solved and they were able to find me the car I wanted quickly!! Super impressed with their quality skills!! Also Alan did a great job with all the paperwork! More

Friendly greeting upon arrival. Carla is an exceptional salesperson. She was very knowledgeable about both vehicles purchased. She took the time to answer all of our questions. She is very professional and salesperson. She was very knowledgeable about both vehicles purchased. She took the time to answer all of our questions. She is very professional and was a joy to work with both times. I would refer anyone to her. More

We were sent there by Nick from Jeep in Painesville. They had us in a car 2 hours later! Very helpful! Great job all around! had us in a car 2 hours later! Very helpful! Great job all around! More

Took a situation, which was a mix up, realized the mistake and did what was necessary to make the customer, myself, happy. Thanks Ryan/Justin mistake and did what was necessary to make the customer, myself, happy. Thanks Ryan/Justin More

Sales men was very helpful went out of his for me as a customer would recommend him to anyone was very pleasant at all times customer would recommend him to anyone was very pleasant at all times More

Serpentini gave me the best price on my 2020 Equinox and best trade in value, the Sales Manager, the two Salesman and Finance guy made me feel comfortable through the whole process!!! best trade in value, the Sales Manager, the two Salesman and Finance guy made me feel comfortable through the whole process!!! More

I have bought my fourth car from this dealership And I’m very satisfied with the sales team in the finance team as well as the maintenance department that services the cars each time I’ve always had a very very satisfied with the sales team in the finance team as well as the maintenance department that services the cars each time I’ve always had a very positive experience with this dealership and will continue my relationship with them. The sales rep Carla Clayton is very professional this is the second car I have bought from her and look for it to buy more cars in the future. More

My experience at serpentin I was all good Don my cells My test drive on my new vehicle was great the service department gave me everything I need it to know about the truck wrap was wonderful test drive on my new vehicle was great the service department gave me everything I need it to know about the truck wrap was wonderful More