Serpentini Chevrolet of Willoughby Hills

Phil from the service department desk went above and beyond a typical response in order to answer a question I had regarding my car. He was not only helpful, but when he didn't know something directly, beyond a typical response in order to answer a question I had regarding my car. He was not only helpful, but when he didn't know something directly, he went in search of a person who did know, always with kindness and even humor. He made my service visit a real joy. I do not usually expect service visits to be joyful; on the contrary, I've expected more of a dental cleaning angst in the past. Now, thanks to Phil, things are looking up in the service area! Thanks Phil! Serpentini in Willoughby Hills More

Ryan and his whole team worked hard to get me the deal and car I wanted! Thank you! No pressure! Understood my COVID-19 social distancing for my health! Wonderful experience! Thank you! RYAN, TJ, A and car I wanted! Thank you! No pressure! Understood my COVID-19 social distancing for my health! Wonderful experience! Thank you! RYAN, TJ, ALAN, LUCAS, RYAN S. More

Thank you for the ‘pleasant’ experience of finding the right car for me. It was a comfortable setup for this COVID time. A couple of things of concern or disappointment; the wait time to get papers sig right car for me. It was a comfortable setup for this COVID time. A couple of things of concern or disappointment; the wait time to get papers signed and now the other minor thing the promise of receiving free care washes = I have not been able to take advantage of this feature yet. Thank you Andrew ; Andrew and TJ. More

Wonderful experience. Unfortunately, the price was not negotiable. We did end up getting the 2013 Yellow Corvette from the show room floor. Enjoyed the ride home. Sure do get a lot of looks when we dri negotiable. We did end up getting the 2013 Yellow Corvette from the show room floor. Enjoyed the ride home. Sure do get a lot of looks when we drive by. People can't believe at our age we bought a car like this.. Thanks again for the fun ride!! More

I went in for an oil change and checkup. They found a number of things wrong and gave me a free loaner car because the repairs were estimated to take 3-4 hours. I was happy that the found the items that number of things wrong and gave me a free loaner car because the repairs were estimated to take 3-4 hours. I was happy that the found the items that needed attention in my 15 year old Malibu. More

Carla did fantastic. Need to work on the time waiting to sign papers. Waiting over 3hours is not necessary in today's society. We should be able to get this moving faster. sign papers. Waiting over 3hours is not necessary in today's society. We should be able to get this moving faster. More

Aramis and Randy Greenwood were referred by a friend, I Aramis and Randy Greenwood were referred by a friend, I was impressed with their professionalism and knowledge of their product. Good people to wor Aramis and Randy Greenwood were referred by a friend, I was impressed with their professionalism and knowledge of their product. Good people to work with, More

Very happy with my service experience!! They were accommodating, prompt and the porter made me feel at ease. My vehicle was beautiful when I picked it up later that day! 😃 accommodating, prompt and the porter made me feel at ease. My vehicle was beautiful when I picked it up later that day! 😃 More

The sales department was excellent and worked with me to get me into the vehicle that suited me best. I would highly recommend checking them out. get me into the vehicle that suited me best. I would highly recommend checking them out. More

Had a great experience Carly Folisi our sales person and Andrew B our financing manager.we decided to try Serpintini after other dealers we will deal here from now on Andrew B our financing manager.we decided to try Serpintini after other dealers we will deal here from now on More