Serpentini Chevrolet of Willoughby Hills

TJ and the rest of the staff made the experience so painless and easy to understand. I want to especially thank TJ for guiding me in the right direction and for seeming to have my best interest in mind painless and easy to understand. I want to especially thank TJ for guiding me in the right direction and for seeming to have my best interest in mind. We will be back. More

Excellent service from the sales and finance staff. They were fast and efficient. Detailing/delivery of vehicle could use some improvement. When buying a brand new truck, I would expect it to be in showroom were fast and efficient. Detailing/delivery of vehicle could use some improvement. When buying a brand new truck, I would expect it to be in showroom condition, but it was not. More

We made a deal and I drove it home on the same day. I told Andy whwt I wanted for the trade and he came back with a very close figure. I love the truck !!! told Andy whwt I wanted for the trade and he came back with a very close figure. I love the truck !!! More

I have had nothing but good experiences with this service department. I will be bringing all of my GM vehicles to Serpentini Chevrolet of Willoughby Hills from now on. department. I will be bringing all of my GM vehicles to Serpentini Chevrolet of Willoughby Hills from now on. More

I needed to have an e check done on my impala and found on line that the former O:Brien Cbevy, now Serpentini could do it. It was a pleasant surprise. I asked if I should do an oil change because my car on line that the former O:Brien Cbevy, now Serpentini could do it. It was a pleasant surprise. I asked if I should do an oil change because my car has been siting in my garage for the months of Covid isolation and learned that I could have one on the spot, so I waited for about 40 minutes. I was glad to get two things done in one trip. Thank you. Kathleen Johnson More

Alea did a great job getting us into the vehicle we wanted and at a price that worked for us. The finance department went above and beyond to make the deal work. wanted and at a price that worked for us. The finance department went above and beyond to make the deal work. More

Friendly and determined but the process took too long. Not all issues resolved and no call back but when I requested additional assistance. Did not mention would need references Not all issues resolved and no call back but when I requested additional assistance. Did not mention would need references More

My first time at your dealership wasn’t great.Spent 4 hours there and got nothing done.With all that being said Randy(my salesman) was relentless and got my deal done.I would recommend any of my family o hours there and got nothing done.With all that being said Randy(my salesman) was relentless and got my deal done.I would recommend any of my family or friends in dealing with him.He was up front and made it all work out eventually.I have my Chevy Silverado and it’s the best vehicle I have ever driven. Again I want to say thank you to Randy for hanging in there and making it happen sincerely, Jeremy Smalley More

Service department and sales department ( Carla ) has always given excellent customer service. I would recommend this dealership to friends and family for the purchase of their next vehicle. always given excellent customer service. I would recommend this dealership to friends and family for the purchase of their next vehicle. More

Jade was awesome. She was just the salesperson that I needed. I would recommend her hands down. She gets the job done with a smile and a shake of the hand needed. I would recommend her hands down. She gets the job done with a smile and a shake of the hand More