Back

Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

Directions

By Type

Showing 1,039 reviews

August 26, 2020

We have never bought anything this important on line. It worked out very well and the car was transported and delivered as we discussed. Used car manager Cliff Weber was outstanding to deal with and was ext More

by dryla
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Weber, Jeff Shinhearl
Aug 26, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. I'm glad to hear that Cliff and Jeff were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 25, 2020

My son, husband and I have bought and leased vehicles My son, husband and I have bought and leased vehicles for years and have always been satisfied. The people are all very nice and knowledgeable. More

by KAREN.STAFFORD4907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Aug 25, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review, Karen. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experiences here at Serpentini Chevrolet of Willoughby Hills.

August 22, 2020

My car broke down and I came back to purchase another car because of the great experience I had purchasing my last car 11 years ago from what was Pat O'Brian Chevy, now Serpentini Chevy. More

by DNR8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Morris
Aug 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Aug 25, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so very much for your review we appreciate you and your business!!!!!

August 20, 2020

Alea and Andrew were fantastic, great service, I bought my 2009 Equinox, which I loved, from Pat O'Brien's and was pleased with the service then, and got the same great service under new ownership. I woul More

by GRIZZ7272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew in finance, helped me in 2016 when I bought my 2009 thank you. , Alea Bauer, Aramis Greenwood, Candi Brooks
Aug 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

August 20, 2020

I went in for an oil change just to see what has changed since the name changed from Pat OBien to Serpentini and some things have changed like the oil change prices. Good price for a full synthetic oil cha More

by macmandos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Aug 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so very much for review we really appreciate your business.

Aug 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so very much for review we really appreciate your business.

August 20, 2020

Pablo was tremendously helpful,everyone was very kind & helpful as well.Nice and clean place to do business,and very pleased with our new vehicle! More

by pacinobaby13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Pablo Arrendando-Lara
Aug 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 20, 2020

Everything in looking over and actually purchasing the vehicle was very professionally done and the process was flawless and expedited. I had worked with other dealerships in looking at a used car purcha More

by ghharth3
Recommend Dealer
Yes
Employees Worked With
Justin Trent, Carly Folisi, Candi Brooks
Aug 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle!

August 20, 2020

My check engine light can on and I was so happy that I was able to get a same appointment. Timothy Welte provided excellent customer service. More

by MARILYN.BLOCKER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Welte
Aug 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Marilyn, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 18, 2020

This is the fourth Chevy I purchased. This is my first experience with Serpentini. I came in since all of my vehicle purchases have been through Art Mills. I came in for him, not the name on the building. More

by PAULTHEWALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Benin, Art Mills
Aug 19, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

It's fantastic to hear that Art and Andrew provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills!

August 18, 2020

My car is still not fixed. Been waiting for a part for 4 weeks! At first my cruise was t working so they ordered a part which I have not received. Now my camera is not working but cruise works! More

by SCRADDOCK115
Recommend Dealer
No
Employees Worked With
Carly Folisi
Sep 04, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly

...
56
...