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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

August 10, 2020

2020 Colorado The dealership staff were nice and informative, and were able to locate the truck I wanted down to the Tee, I am very pleased with my purchase, especi More

by luseman62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Aug 10, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad Ernie was able to help, and we hope to see you again!

August 07, 2020

Professional, and efficient, also treated with respect, even got a complimentary car wash I appreciated very much, they answered all my questions regarding my extended warranty and I highly recommend this More

by SUNNYDAZER60
Recommend Dealer
Yes
Employees Worked With
Service department, clerks/cashiers and finance Rep
Aug 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

August 07, 2020

Was the former Pat O'Brien Chevrolet and I've dealt with Serpentini before(bought my 2010 Impala there, that I've traded in), so service was as expected, excellent. More

by moulds71
Recommend Dealer
Yes
Employees Worked With
Carly Folisi, Aramis Greenwood
Aug 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 07, 2020

Simply the best car buying experience I’ve had. We bought one of the more expensive models and were a little nervous about driving as far as we did. We found the car we wanted on line, called about More

by BMAYORGA1948
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Jeff Shinhearl
Aug 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review and kind words for Jeff and the team! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

August 07, 2020

The sales reps at this location were all friendly and helpful and refused to let us leave unsatisfied. They made sure we left happy and satisfied. More

by ctclark2019
Recommend Dealer
Yes
Employees Worked With
Carshawn Johnson , Aramis Greenwood, Shad Judge
Aug 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

August 06, 2020

Great location! I give the service department an A for excellent service. It's nice to have the salesperson called to update me on changes being made at the dealership. More

by OZIEROSS55
Recommend Dealer
Yes
Employees Worked With
David Allen
Aug 08, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 05, 2020

Quick service and very nice people! I really liked how fast and efficient they are. Also the sales team is very friendly and helped me out a lot. Phil Watts helped in service and was excellent! More

by BMWEBS93
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood, Aramis Greenwood
Aug 06, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for Phil and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 04, 2020

Good sales department, not so good service department. July 22,2020 I purchased a 2020 Colorado. A great truck and the best price I found anywhere. My salesman was great, he asked what I was looking for an More

by ronaldstanovic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sandy Reed, Shad Judge
Aug 21, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hi Ronald, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

August 03, 2020

Nice People Went to see what a new Chevy would run me, and ended up leasing a new Chevy. Very happy with my new Chevy. The salesman, Dave Allen, called me out of More

by mikeymac52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Campola, general manager, David Allen
Aug 04, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

August 03, 2020

Salesman and Manager were very nice & helpful. Never pressured me. Had a good experience, well taken care of and would recommend to other people a More

by CHANDAMUNARETTO
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Aug 04, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle, Chanda! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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