Serpentini Chevrolet of Willoughby Hills

Lucas work with us from start to finish and kept us informed throughout the process. Wait time was minimal. Made sure we were satisfied with the car he presented informed throughout the process. Wait time was minimal. Made sure we were satisfied with the car he presented More

I made an appointment twice to see a specific car and twice it was not at the dealership. Shad was an excellent sales person though. twice it was not at the dealership. Shad was an excellent sales person though. More

The wheel alignment courtesy inspection that’s performed when checking in for service is a scam. They claimed the wheel alignment on my brand new vehicle was off by a lot! I declined the $120 service and we when checking in for service is a scam. They claimed the wheel alignment on my brand new vehicle was off by a lot! I declined the $120 service and went to a local Mr. Tire. They put my vehicle on the alignment rack and it turned out it was only off by a minuscule amount. They corrected it for a fraction of the price too! More

Double talk and no returncommunication. Called 2x about why brakes weren't covered. Was told service manager would call back. Never got a call back. Everything might turn out OK if someone g Called 2x about why brakes weren't covered. Was told service manager would call back. Never got a call back. Everything might turn out OK if someone got back to me with a valid reason. No one did. So I'm kinda stuck in limbo here. Part of professionalism is following up with your customers who could potentially send new one you way. What're the chances of that now? More

first time service on my new-used car The service was excellent only if they would have told me it wasn't a courtesy service, but a charge I don't like being blind sided. Oh buy the way The service was excellent only if they would have told me it wasn't a courtesy service, but a charge I don't like being blind sided. Oh buy the way I put 5k down on a 10k car and still ended up paying 9k I am still figuring that one out. More

Great customer service I lost A/C during one of the hottest weeks of the year and when I brought my Tahoe in, I expressed that I also had issues with my 4WD system. Another I lost A/C during one of the hottest weeks of the year and when I brought my Tahoe in, I expressed that I also had issues with my 4WD system. Another dealership told me that it would cost $500 to diagnose the system because I did not have a certified pre-owned vehicle. My service advisor, David, assured me that just looking at the system would not cost that much. He arranged for a loaner vehicle and Carly provided me with a new Traverse. I got to feel like a soccer mom for several days. In the end, I didn't have to pay for the A/C condenser since this is a known issue for Chevy! Yay me. But it was suggested that I get the gears/transmission liquids changed (which is a recommended interval anyhow as I was nearing 60K). I drove away spending more than I initially thought, but I felt comfortable knowing that the service had been COMPLETE. Customer service by David was outstanding and I recommend Serpentini. I'll be going there from now on. Thanks! More

Shad was very professional, efficient, got me the best deal. I am very appreciative and look forward to working with him again in the future. deal. I am very appreciative and look forward to working with him again in the future. More

Purchase of a used car. I contacted 5 dealers in the area and gave them the specs I wanted for a used car. Pablo got back to me with exactly what I wanted two dealers wanted I contacted 5 dealers in the area and gave them the specs I wanted for a used car. Pablo got back to me with exactly what I wanted two dealers wanted to up sale me to something I did want for a much higher price. Pablo did a great job from start to finish and I a very happy with my purchase. More

Honestly Serpentini Honestly resolve my car problem in a timely matter an under the estimated time given an the customer area clean an staff very friendly. Serpentini Honestly resolve my car problem in a timely matter an under the estimated time given an the customer area clean an staff very friendly. More

Caring and courteous dealership Serpentini's staff was both friendly and courteous and took care of all our needs and requests. Many thanks for a good and safe experience . Serpentini's staff was both friendly and courteous and took care of all our needs and requests. Many thanks for a good and safe experience . More