Serpentini Chevrolet of Willoughby Hills

Professional, and efficient, also treated with respect, even got a complimentary car wash I appreciated very much, they answered all my questions regarding my extended warranty and I highly recommend this even got a complimentary car wash I appreciated very much, they answered all my questions regarding my extended warranty and I highly recommend this company. More

Great location! I give the service department an A for excellent service. It's nice to have the salesperson called to update me on changes being made at the dealership. excellent service. It's nice to have the salesperson called to update me on changes being made at the dealership. More

Quick service and very nice people! I really liked how fast and efficient they are. Also the sales team is very friendly and helped me out a lot. Phil Watts helped in service and was excellent! fast and efficient they are. Also the sales team is very friendly and helped me out a lot. Phil Watts helped in service and was excellent! More

Good sales department, not so good service department. July 22,2020 I purchased a 2020 Colorado. A great truck and the best price I found anywhere. My salesman was great, he asked what I was looking for an July 22,2020 I purchased a 2020 Colorado. A great truck and the best price I found anywhere. My salesman was great, he asked what I was looking for and directed me to exactly that. Did not waste time showing me vehicles I was not interested in. We found one that was exactly what I had in mind. We went for a short test drive and upon returning to the dealership started the purchase process. While I waited the salesman had my trade in evaluated and prepared the paperwork. When he came back out all the paperwork was complete with all the numbers and the out the door price, very efficient. Everything looked so good we had a deal right then. We then scheduled an appointment with the Service department for July 25, 2020 to have the Luxcare applied. I returned on the 25th at 10:15 AM, appointment was at 10:30 AM. I waited in the lounge since I was told this only takes about two hours. Also my wife is in ill health right now so I had no choice but to wait. I did not get my truck back until 4:30 PM. I saw other people bring in their vehicles after me and get their vehicles back long before me. My salesman saw I had been waiting for such a long time that he took it upon himself to check the status of my truck. He himself found that my truck had been done for a couple of hours already and was back in the parking lot. He found the keys at the check in desk and pulled my truck around front for me. No-one had told me my truck was finished. The lady at the check in desk kept walking past me with other customers looking at me but never asked which vehicle I was waiting for. When my salesman brought my truck around she was nowhere to be found. I estimate I waited about three hours after my truck had been finished. This was my first time doing business with Serpentini Chevrolet and I have to say the first impression was not good. However I want to reiterate the entire sales department was good. More

Lucas work with us from start to finish and kept us informed throughout the process. Wait time was minimal. Made sure we were satisfied with the car he presented informed throughout the process. Wait time was minimal. Made sure we were satisfied with the car he presented More

Salesman and Manager were very nice & helpful. Never pressured me. Had a good experience, well taken care of and would recommend to other people a pressured me. Had a good experience, well taken care of and would recommend to other people a More

Nice People Went to see what a new Chevy would run me, and ended up leasing a new Chevy. Very happy with my new Chevy. The salesman, Dave Allen, called me out of Went to see what a new Chevy would run me, and ended up leasing a new Chevy. Very happy with my new Chevy. The salesman, Dave Allen, called me out of the blue to inquire about what I was going to do. More

I made an appointment twice to see a specific car and twice it was not at the dealership. Shad was an excellent sales person though. twice it was not at the dealership. Shad was an excellent sales person though. More

first time service on my new-used car The service was excellent only if they would have told me it wasn't a courtesy service, but a charge I don't like being blind sided. Oh buy the way The service was excellent only if they would have told me it wasn't a courtesy service, but a charge I don't like being blind sided. Oh buy the way I put 5k down on a 10k car and still ended up paying 9k I am still figuring that one out. More

The wheel alignment courtesy inspection that’s performed when checking in for service is a scam. They claimed the wheel alignment on my brand new vehicle was off by a lot! I declined the $120 service and we when checking in for service is a scam. They claimed the wheel alignment on my brand new vehicle was off by a lot! I declined the $120 service and went to a local Mr. Tire. They put my vehicle on the alignment rack and it turned out it was only off by a minuscule amount. They corrected it for a fraction of the price too! More