Serpentini Chevrolet of Willoughby Hills

Service review Was pleased with the way Dan Banas dealt with my issue. I was not however pleased with the sales associate Carly Folisi. I had to call to check if my Was pleased with the way Dan Banas dealt with my issue. I was not however pleased with the sales associate Carly Folisi. I had to call to check if my car was done and she did not address the real reason I took it in for. I had to ask her and she kind of sidestepped away from the issue. More

They killed a good sale at the end. Everything was great until we found out that they couldn't find the second key to the vehicle. Two salesmen were helping my son and I. On several occa Everything was great until we found out that they couldn't find the second key to the vehicle. Two salesmen were helping my son and I. On several occasions they said it was a second key, but had to locate it. Andrew said Lucas had it. Lucas said Andrew had it. In the end no key. I asked if they could cut me a key? Andrew said he talked to his manager and he said no.If I wanted another key I would have to pay for it. He also said, I got such a great deal on the vehicle I should pay. He promise to call me back, but never did. More

Successful! It was great to see people I remember still working in the service department, and as always they solved my problem - and this time there was no charg It was great to see people I remember still working in the service department, and as always they solved my problem - and this time there was no charge. Can't beat that!! More

Excellent service from the dealership. An explanation of the problem and how it was resolved was very satisfactory. I would highly recommand this dealership to family and friends. the problem and how it was resolved was very satisfactory. I would highly recommand this dealership to family and friends. More

Very satisfying Worked well with sales person and sales manager to get the deal I could afford. Nice showroom good selection everybody was friendly and helpful with Worked well with sales person and sales manager to get the deal I could afford. Nice showroom good selection everybody was friendly and helpful with me, More

Best service I ever had. Everyone was so nice and friendly and the place was very clean and professional. I would most definitely refer my friends 👍🏽👍🏽 friendly and the place was very clean and professional. I would most definitely refer my friends 👍🏽👍🏽 More

Art knows cars...all cars.. I have bought cars from Art in the past. I just call him and tell him what I am looking for and he calls me back with options. Never had a bad experie I have bought cars from Art in the past. I just call him and tell him what I am looking for and he calls me back with options. Never had a bad experience with him. More

Two hours and a half to change a light bulb. I had an appointment to have my rear light changed and my tire checked It took two and a half hours. The staff was friendly enough and they did give I had an appointment to have my rear light changed and my tire checked It took two and a half hours. The staff was friendly enough and they did give me a free car wash. They just forgot to give me the keys to my car when they were done. More

A very good experience! Our salesman was new, but he did all the right things to make our buying experience good. Knowledgeable to a point, but what we asked of him, he foun Our salesman was new, but he did all the right things to make our buying experience good. Knowledgeable to a point, but what we asked of him, he found out. Would recommend Serpentini of Willoughby to friends and family. More