Serpentini Chevrolet of Willoughby Hills

Not the usual good service on this visit. Car in on Tuesday, 9:00AM Ready on Thursday around 4:00PM My call on update returned in 3 hours after call to service manager. No car wash. Car in on Tuesday, 9:00AM Ready on Thursday around 4:00PM My call on update returned in 3 hours after call to service manager. No car wash. More

Best I've seen in awhile! The service center at this dealership is wonderful! It is clean, efficient, customer friendly and welcoming. The entire time I was there, they made The service center at this dealership is wonderful! It is clean, efficient, customer friendly and welcoming. The entire time I was there, they made me feel valued as a customer. They kept me informed of their progress on my car and notified me the minute it was done. More

I Had an absolutely wonderful buying experience. This is my second car I bought here and I will never shop anywhere else. Thank you for the help. my second car I bought here and I will never shop anywhere else. Thank you for the help. More

While I was happy with the service, I was greatly disturbed by comments that I heard from Art, one of the salespeople, while waiting in the waiting area. He came out to make sure everyone was okay, disturbed by comments that I heard from Art, one of the salespeople, while waiting in the waiting area. He came out to make sure everyone was okay, then he began talking to a military serviceman, thanking him for his service, which was great. However, I quickly became annoyed when he told him that he appreciated what he does, "not like all this xxxxxxxx going on with law enforcement, no one appreciates anything anymore." That's a sensitive issue that speaks to our racial divide and it's not "xxxxxxxx" it's a serious issue. Maybe some of us don't "appreciate" the way people of color are treated by some members of law enforcement. Additionally, there was a waiting room full of African Americans. His comment was offensive and rude and he had no business using that language or discussing that political issue loudly at his place of employment. After years of having a relationship with this dealership and service garage, I will not be back. More

Oil change tire rotation Fast friendly service. Service was done in a fraction of the time in comparison to O Brien. Our salesman Art Mills approached me and gave me info abou Fast friendly service. Service was done in a fraction of the time in comparison to O Brien. Our salesman Art Mills approached me and gave me info about the new Tahoo and Silverado. More

replace hanging sealer of windshield. My windshield was replaced on my 2015 Cruze in August 2017 when I bought the car (before I could take possession), with Pat O'Brien, Willoughby, Oh My windshield was replaced on my 2015 Cruze in August 2017 when I bought the car (before I could take possession), with Pat O'Brien, Willoughby, Oh In 2019 I made an appt to have the sealer, on the drivers side, replaced because it came dislodged while driving on the freeway. I could not make that appt because my car was in repair for 5wks after I got rear-ended. I was able to tape it back on in the mean time. I made another appt to have it repaired and by then it was Serpentine Chevrolet. I was surprised when I had to pay $199. to have it repaired. I feel it should have been covered on the warranty. More

SERVICE the service was fast, and efficient. I had my oil changed, was offered a car wash and accepted. the car was cleaned and looked better than it did when the service was fast, and efficient. I had my oil changed, was offered a car wash and accepted. the car was cleaned and looked better than it did when i arrived. I used a coupon that i found online whick saved me $10. More

I think my dealer is just awesome very a tentative very knowledgeable and great personality and willing to help anytime you called great representative awesome knowledgeable and great personality and willing to help anytime you called great representative awesome More

Did not fix issue. Gave excuses why radio wouldn’t work correctly. Suppose to get call to arrange the specialty technician for this issue. Still waiting for call. Service technician that worked on problem correctly. Suppose to get call to arrange the specialty technician for this issue. Still waiting for call. Service technician that worked on problem rather rude. More

I only allow Willoughby Hills work on my car. I live on the westside and travel clearly to the east to get this done. Ty the westside and travel clearly to the east to get this done. Ty More