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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

June 16, 2020

ok i guess for serpenti 25% off my 119.95 frt alignment should have been 29.99 not 20.98 in which i got ousted $9.00 my fault i guess for not doing there math More

by joeys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
gary heck
Jul 03, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear of your experience. We appreciate you bringing it to our attention, and we look forward to working with you to resolve this issue.

June 15, 2020

So So I was told they conduct a 175 point inspection of all vehicles, Had battery issues from the beginning ended up buying a new battery for $170, Back pas More

by lisanrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Art Mills, Carly Folisi
Jun 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you

June 15, 2020

Gary the representative who assisted me was helpful and knowledgeable. My car was fixed and problem solved. Always a pleasure to have my car serviced at Serpentini. More

by K
Recommend Dealer
Yes
Employees Worked With
Gary in service
Jun 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review and kind words for Gary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

June 15, 2020

Great experience Lucas is super nice guys I am happy he help me a lot everything is so easy to get my truck thanks a lot More

by thenewoptionlandscaping
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Jun 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

June 15, 2020

Service was great and so was the service people very helpful and palite. I was taken care of quickly and did not have to wait long. More

by LILLY4488
Recommend Dealer
Yes
Employees Worked With
Gary Heck 1005, David Allen
Jun 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

June 15, 2020

Outstanting. Jeff the sales person was attentive, thorough and knowledgeable without being pushy. Excellent follow-up. I will recommend Serpentini to others in the More

by tallchuck
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Jun 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad to hear that Jeff provided a great experience, and we hope to see you again!

June 12, 2020

The dealership was clean and everyone practiced social distances with there mask on. The Staff were friendly, courteous and attentive. The Salesman was pleasant and offered great advice. More

by CHRONIC57
Recommend Dealer
Yes
Employees Worked With
Alan Suby, Art Mills, Aramis Greenwood
Jun 13, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear that our team delivered an experience that felt safe and enjoyable. Thank you for choosing Serpentini Chevrolet of Willoughby Hills!

June 11, 2020

Excellent Experience at Serpentini I was very pleased with the level of customer service and after-purchase support that I received at Serpentini. I would recommend Serpentini to my fr More

by n8986j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie McGhee, Sandy Reed
Jun 12, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

June 11, 2020

service visit They took care of all my service requests . Service rep was very good. It took awhile., but the service advisor kept me well informed. Vehicle w More

by JGWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Friedman
Jun 12, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

June 09, 2020

Not happy at all, I dropped my car off the night before, caught a ride to work, received a call well after 230 pm and was asked could it stay overnight again, I couldn't because of the inconvenience my car More

by TINAS0710
Recommend Dealer
No
Employees Worked With
David
Jun 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hi Tina, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

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