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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

May 20, 2020

Serpentini Chevrolet afforded us a pleasant experience Serpentini Chevrolet afforded us a pleasant experience in purchasing our new Sonic!! All personnel were honest, efficient, knowledgeable, and helpfu More

by w12345678s
Recommend Dealer
Yes
Employees Worked With
Andrew Morris, Andrew Benin, Glenn
May 21, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Andrew Morris and the rest of our team, and it was a pleasure having you at the dealership. We appreciate your review!

May 20, 2020

service very informative as to what was wrong with car and cost to fix. very pleased with overall service. friendly and competent people, convenient locatio More

by KNEEOP01@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
na
May 21, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 19, 2020

Great experience Salesperson went over all feature before I left the lot and made sure I understood everything. Great location to purchase new vehicle. Will be back for next car More

by Noneofyourbusniess
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
May 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Congrats on your new purchase. Please let us know if we can be of any more assistance!

May 19, 2020

Too expensive don't want to take my vehicle to no other place to get worked on don't trust anyone. Just didn't think I would have to pay an arm and a leg for EVERYTHING I get done 😩🤦 More

by S3BABIES111
Recommend Dealer
Yes
Employees Worked With
Carlie, Justin Trent
May 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 19, 2020

I have visited the dealer ship only twice; once for general maintenance and once for warranty work. I found the consultant, the greater as professionals. More

by bbeajeff
Recommend Dealer
Yes
Employees Worked With
David Allen
May 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We appreciate your business and our team looks forward to serving you again soon!

May 19, 2020

Awesome Everyone was helpful & personable. Mr, Suhy was very helpful in getting my new plates. Laura went out of her way for me and followed up after gettin More

by MISSCHICK1143
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Roseum
May 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

May 18, 2020

AWESOME, JUST AWESOME DID NOT FEEL A SALES WAS TRYING TO BE PUSHED ON YOU. WAS MADE TO FEEL WELCOME BY ALL. LOVED OUR SALES REP ALEA BAUR!!! TOOK IMMEDIATE CARE OF ANYTHING More

by BILLIE0953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alea Bauer
May 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Billie, It's great to hear that Alea and Sandy were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

May 17, 2020

Service staff patient and great. Don't have a GM brand vehicle and the staff was still welcoming and so helpful. Serviced vehicle and ordered needed parts for follow up appointment. Phil Watts is great fr More

by M
Recommend Dealer
Yes
Employees Worked With
Phil Watts
May 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

May 15, 2020

Lucas did a great job finding me my perfect car! He was very friendly and personable, he did not make me feel like it was being pushed which I appreciate. ❤️ More

by kaitiemoon
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
May 15, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 15, 2020

My wife and I were really happy with Randy . And the rest of the Willoughby Serpentini staff. We felt that we were really taken care of and matched are needs at a price we could afford. Thank you Joe Schim More

by JJSCHIMIZZI
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood
May 17, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hi Joe, It's fantastic to hear that Randy provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills!

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