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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.2
1,041 Reviews
Call Dealership (440) 348-0504
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2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,041 reviews

December 05, 2021

some how they never determine how fleet service works every time it has to be explained and re--explained More

by CBAUER4
Price
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
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Dec 05, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with Charles and our team. We're glad to hear we delivered such a great experience!

December 02, 2021

Service was great an prompt very much liked the service I got thank you all.. More

by LATROYGILMORE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Aramis Greenwood, Ken Chapman
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Dec 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Latroy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

December 02, 2021

Alan Suhy was kind and thorough - I got a good deal for Alan Suhy was kind and thorough - I got a good deal for my trade in value More

by DFDROSATI2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Suhy
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Dec 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Alan and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 02, 2021

Had warranty work completed and was charged for service. Shame on me for not looking over their work prior to leaving. Had to go back the next day to get my money refunded. More

by BOWSERT57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Lattessa
Report | Print
Dec 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 01, 2021

Mike in service was great!!! He went above and beyond to take care of everything!! Great job!! More

by DAVIDEKRANTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike from service
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Dec 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

David, Thank you for your very kind review. Mike and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

December 01, 2021

Having an issue with Sirrius XM radio. Unable to get a signal. They diagnosed the issue as a broken antenna. It is a special order part, so the issue is not solved yet. They also washed my 2016 Suburban. More

by DrJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Heck Service advisor, Art Mills
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Dec 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Dr.J, Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

November 30, 2021

Technicians did a great job on my car, I would absolutely recommend to a friend! More

by MJULIANO0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Fisher
Report | Print
Nov 30, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 30, 2021

The service was awesome I’m very satisfied with my SUV also the vehicle is great More

by Andrea@18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Benin , Gojko Vujovic
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Nov 30, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope you'll continue to enjoy your new SUV!

November 30, 2021

Lucas is an amazing salesman. He knows his stuff and is not pushy at all. I would recommend him highly!! More

by 1230
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
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Nov 30, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills! We appreciate your feedback and five-star rating. We're glad to hear that Lucas was able to help. We look forward to having you as one of our valued customers for years to come.

November 24, 2021

Been to Serpentini several times and every time I am in for service, they do a great job. More

by PAT45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood, Jim Setele, Ryan McDermott, Aramis Greenwood
Report | Print
Nov 24, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Pat. We look forward to sharing your five-star review with our crew. Please don't hesitate to let us know if we can be of further assistance.

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