Serpentini Chevrolet of Willoughby Hills

Heat sensor issue Back in March I brought my car in because my “check engine “ light came on...turned out to be the heat sensor which has happened a few other times. Si Back in March I brought my car in because my “check engine “ light came on...turned out to be the heat sensor which has happened a few other times. Since there wasn’t any in stock, they ordered it and told me I would be notified when I came in...still waiting More

Why the new name? I have had Chevrolet for along time. Going to the Willoughby Hills for service. So far I only had one bad experience with service. I felt I was over c I have had Chevrolet for along time. Going to the Willoughby Hills for service. So far I only had one bad experience with service. I felt I was over charged, and said so. No one got back to me or seen to care. However I had a very good experience with sales. Carla Clayton cares for the people she sales to. Going beyond to help. If and when I buy another car I pray she is still there. My first service trip since the name change was very good, I think his name was West. More

The staff is professional, respectful, and responsive to the customers needs. I found my experience at dealership to always be easy and pleasant when either Buying a new car or just for servicing the vehic the customers needs. I found my experience at dealership to always be easy and pleasant when either Buying a new car or just for servicing the vehicle. More

Very friendly a clean place I love the comparable waiting Room The service is awesome they have a lot of patience with Their customers Thank you waiting Room The service is awesome they have a lot of patience with Their customers Thank you More

This dealership was/is Awesome!The salesperson was This dealership was/is Awesome! The salesperson was patient, understanding, and cooperative. Management was involved & supportive. But, the financi This dealership was/is Awesome! The salesperson was patient, understanding, and cooperative. Management was involved & supportive. But, the financial assistant rep put "the icing on the cake!" I'm deeply touched by the whole experience. I'm eternally grateful and thankful for the opportunity. May Serpentini continue to grow and prosper... "Looking out for the little guy!" . More

A Great group of people to work with — They made it a fun buying experience and I would recommend them to any and everyone period. buying experience and I would recommend them to any and everyone period. More

Service was quick, and Phil Watts was a pleasure to work with as always. For as long as I drive a Chevy, I’ll keep coming back for service. with as always. For as long as I drive a Chevy, I’ll keep coming back for service. More

They made the process so simple. They got me the car I wanted and at the price I wanted. Randy went above and beyond and I would highly recommend going to Serpentini Chevrolet of Willoughby Hills! wanted and at the price I wanted. Randy went above and beyond and I would highly recommend going to Serpentini Chevrolet of Willoughby Hills! More

Excellent excellent excellent. I needed my snows removed and seasonal put on, I needed a n oil change, I needed my key fob replaced and programmed to my car, I needed a back light replaced and I couldn’t ge and seasonal put on, I needed a n oil change, I needed my key fob replaced and programmed to my car, I needed a back light replaced and I couldn’t get my car to dealership . It was overwhelming to think about and I called to see if they could help. Well I had my car picked up and delivered a few hours later with a very reasonable bill and everything taken care of. What more can you ask? My new place for service for sure. Very professional and nice staff. I love them. More

Yes, I am satisfied with my new 2020 Chevy Trax. I was a previous Pat O'Brien customer, but I am glad to deal with Serpentini. previous Pat O'Brien customer, but I am glad to deal with Serpentini. More