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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.1
1,042 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,042 reviews

May 05, 2020

Place is clean. Everyone is always courteous. Like the idea that e-checks can be done there. That way, if anything is wrong, they'll be able to fix it right on the spot. More

by MINICH7555
Recommend Dealer
Yes
Employees Worked With
Justin Trent
May 05, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hi, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 04, 2020

I brought my 2019 Chevy Trax in for its first oil change and maintenance, They serviced my car and Also washed it All levels in car were good Thank You Serpintini More

by BARBIE161311
Recommend Dealer
Yes
Employees Worked With
Cheryl, Art Mills
May 04, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 04, 2020

Good experience With our purchase We would do business Good experience With our purchase We would do business with them again All the sales and staff were very friendly and helpful Good job everyone More

by davisfam097
Recommend Dealer
Yes
Employees Worked With
David Allen, Alea Bauer, Donald Korenewych
May 04, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

April 30, 2020

Very helpful and understanding. TJ was patient went through information in detail. My son works with progressive and came with me, so he understood a lot of the information TJ was giving us, and said More

by YVONNE.WATSON64
Recommend Dealer
Yes
Employees Worked With
TJ/ *****
Apr 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Yvonne, We are very happy to hear that TJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 30, 2020

Excellent service from David in service dept. I was happy to see that the dealership took serious look at our issue which had been the subject of our earlier service call under warranty. I belie More

by KOTAFARGO54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Apr 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

April 29, 2020

Wonderful Experience My Experience was awesome. I had the great people to work with and my buying experience went very smooth. The best experience ever for purchasing a ne More

by TMHILL125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Apr 29, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We are glad to hear that you had such a positive experience, and we hope you enjoy your new truck. We appreciate your review!

April 29, 2020

Service was great and very friendly, completely and perfectly done.and they washed my car. Did the job in a very timely manner, very nicely done More

by WALKER_RONALD
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Apr 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Walker, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience. We hope to see you again for all your vehicle service and purchase needs. We appreciate your business and our team looks forward to serving you again soon!

April 29, 2020

I had a good experience. David kept me informed on everything that involved my truck and I was pleased with the final result. He provided me with a loaner vehicle so I wouldnt be without. More

by mrsluster0401
Recommend Dealer
Yes
Employees Worked With
David.
Apr 29, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad that David and the service team were able to help, and we hope to see you again!

April 29, 2020

Why Randy and Aramis are elite car salesman Randy and Aramis made my family feel comfortable from the minute we walked in. Randy answered every question we had truthfully and with a lot of intel More

by RBROWN190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood
Apr 29, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words for Randy and Aramis, and for taking the time to leave us this wonderful feedback. We hope you enjoy your new truck!

April 29, 2020

Good service. Friendly people. Quick service. This survey is not very user friendly. Service employees are not listed- and I cannot remember the name of the person who helped me. More

by LMR
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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