Serpentini Chevrolet of Willoughby Hills

My overall experience was not very good. Since Chevy recommend that I take my Malibu for service at a dealership, I took it to Serpentini. The mechanic charged me $502, just to diagnose the issue, befor recommend that I take my Malibu for service at a dealership, I took it to Serpentini. The mechanic charged me $502, just to diagnose the issue, before he said that my overall repair is $2500! Then, I decided that it would be worth my while to look at trading it in. I'm not going to hold it against them what is going on with chip shortages, and how much cars cost in general, but my sales experience wasn't that great either. I was taken care of by two salesmen, one of whom seemed to care more about his chimney, than anything. The other guy offered me a very low amount for my vehicle, so I left. I paid off my $502 'repair' fees and took my car somewhere else! I would not advise going here, unless you have a lot of disposable income, and/or like being low balled. I give 2 stars because they were professional and pretty clean. More

Straightforward transaction. We test drove a car within minutes of our arrival, reviewed the inventory and incoming inventory, placed a deposit on the car that we wanted and drove it home the next week. minutes of our arrival, reviewed the inventory and incoming inventory, placed a deposit on the car that we wanted and drove it home the next week. More

I really enjoyed purchasing a vehicle from this dealership the staff was helpful and the process didn't take long. I will definitely go there again and purchase a vehicle! dealership the staff was helpful and the process didn't take long. I will definitely go there again and purchase a vehicle! More

I called at 0900 to set up a commercial account for service. Charles Fisher set up the account before lunch, and Phil Watts was able to squeeze us in for service within 48 hours. Thank You. service. Charles Fisher set up the account before lunch, and Phil Watts was able to squeeze us in for service within 48 hours. Thank You. More

Thank you Phil Watts you always make it easy every time we bring in a vehicle. we bring in a vehicle. More

Ken did great job. Wanted more for trade in but..I'd use Ken did great job. Wanted more for trade in but.. I'd use them again Ken did great job. Wanted more for trade in but.. I'd use them again More

Will never go anywhere else! Randy is the best!! Had the best experience!! 5 stars best experience!! 5 stars More

Alea Bauer was awesome. I called her for an appointment. She had everything taken care of before I got there. I was in and out in 1 hour. The best experience I've ever had a a dealership.. She had everything taken care of before I got there. I was in and out in 1 hour. The best experience I've ever had a a dealership.. More

Oil change and tire rotation took longer than anticipated but overall good service and facility but overall good service and facility More

I was able to get a service appointment right away. The warranty issue was resolved in a reasonable amount of time. warranty issue was resolved in a reasonable amount of time. More