Serpentini Chevrolet of Willoughby Hills

it was fine, service was quick even though it was crowded. They gave me an appointment even though I called kind of last minute. I only wanted a oil change before taking a 2 and 1/2 hour trip with the car. T They gave me an appointment even though I called kind of last minute. I only wanted a oil change before taking a 2 and 1/2 hour trip with the car. They said no problem and fit me right in, I really appreciated that courtesy. More

problem with voice phone was not fixed. I bought the car one week before taking it in because myself, my daughter who owns a Traverse Redline, and another woman from the dealership could not I bought the car one week before taking it in because myself, my daughter who owns a Traverse Redline, and another woman from the dealership could not get the phone activation phone to work with 3 different phones. I took it in to get it fixed and was sent home without it being fixed. I will now take it to Classic Chevy since this is warranty work and they are 1.7 miles from my house. More

JT is the man, always willing to go that extra mile for his customers. 10/10 would recommend going to see Justin when you're in the market for a car, you won't be disappointed! He'll help you find the best his customers. 10/10 would recommend going to see Justin when you're in the market for a car, you won't be disappointed! He'll help you find the best car for you, and at the best price possible! Give Justin a call today to see how he can help you because he sure got me the car I wanted at the right price! More

Excellent customer service while purchasing my car. I would recommend this dealership to anyone. The manager, finance guy, and sales representatives were all great. Mia would recommend this dealership to anyone. The manager, finance guy, and sales representatives were all great. Mia More

Miss Bauer took her time with me on helping me with my 2016 Chevrolet Trax Lt. She is a very pleasant lady to work with 2016 Chevrolet Trax Lt. She is a very pleasant lady to work with More

Great service experience, have had several vehicles repaired here. Will continue to do so for future needs. All employees are very friendly and accommodating. Thanks repaired here. Will continue to do so for future needs. All employees are very friendly and accommodating. Thanks More

Needed a Passenger Head Light On Friday night I discovered the head light was out on the passenger's side. I needed to get to Akron, Ohio by 10:30 a.m. the next day [Saturday]. So On Friday night I discovered the head light was out on the passenger's side. I needed to get to Akron, Ohio by 10:30 a.m. the next day [Saturday]. So Carlee got me in right away and was even able to provide discount in the process. More

LOF Service The entire Chevrolet experience (sales to service) has always been professional! Everyone enjoys the work site! Car has always been delivered as prom The entire Chevrolet experience (sales to service) has always been professional! Everyone enjoys the work site! Car has always been delivered as promised and washed! More

I’m disappointed with my service today. Appointment at 730 when I scheduled the appointment I asked how long will it take because I had to be at work at 10am they told me an hour and then when I arrived j 730 when I scheduled the appointment I asked how long will it take because I had to be at work at 10am they told me an hour and then when I arrived just to make sure I asked again will it’ll be an hour they stated yes it’ll take an hour. I’m not mad at the service or anything I’m mad at bad communication. On the phone he stated it’ll be 275 with Tax ! Then got told 280 ! I missed work because I didn’t get done until 4 hours later !!! I’m so mad about this no discount was given no apologies and the manager didn’t even come talk to me about my issue but it’s ok I just won’t be back again . More

Battery replacement I was able to get an appointment quickly for my battery dropped it off at 330 and it was finished in 2 hours! Great job I was able to get an appointment quickly for my battery dropped it off at 330 and it was finished in 2 hours! Great job More