Serpentini Chevrolet of Willoughby Hills

Road trip car troubles I was on a trip to attend a funeral when I experienced car trouble. Gary got me in right away knowing my situation so I could return home on time I was on a trip to attend a funeral when I experienced car trouble. Gary got me in right away knowing my situation so I could return home on time More

Pat O'Brien is Great Pat O'Brien is the only place I take my vehicle and there seems to be something wrong with my vehicle more often than I care to mention but Pat O'Brie Pat O'Brien is the only place I take my vehicle and there seems to be something wrong with my vehicle more often than I care to mention but Pat O'Brien is always easy to schedule and they always do what is necessary to fix what ever is wrong. They do all my oil changes and maintenance and give me a car wash after every service. More

Dodged a Bullet! Had been told by a mechanic that I might need an alternator and I said a prayer. When I took the car to Pat O'Brien, relayed what I had been told abo Had been told by a mechanic that I might need an alternator and I said a prayer. When I took the car to Pat O'Brien, relayed what I had been told about the alternator. After a hour or so, the service technician told me it was a bad negative battery cable which was replaced under GM warranty, and, I didn't have to eat the $99 analytical charge, Thanks to the service tech for keeping me informed. More

Terrible, Because I had problems with my key being stuck in the ignition switch, on Feb, 16 2014, I took my Chevrolet Captiva to Pat O’Brien’s Dealership in Wil Because I had problems with my key being stuck in the ignition switch, on Feb, 16 2014, I took my Chevrolet Captiva to Pat O’Brien’s Dealership in Willoughby Hills. I had no other mechanical problems other than this. Gary, the Service advisor, told me that gears can sometimes not communicate with the steering wheel, but I was later told I needed a new shift assembly (shift control and park lock Solenoid). Unfortunately, neither the shift control or park lock Solenoid are covered under warranty. A mechanic named Joseph worked on the car and said it was fixed and when I went to pick up my car with my sister, I paid using a credit card. I drove few miles to a target, parked the car, and went in to do some shopping. When I finished and returned to my car, I started my car, and shifted out of park to reverse to back out of my parking space. But, when I shifted to drive, the car was still in reverse. I tested other gears (drive, neutral, manual) but they all kept the car in reverse and all reflected reverse on my dashboard display. I found that only two gears worked as intended: park and reverse. I am very angry because: 1) I took my car to the dealer to get it fixed so that it would be operational 2) When I got my car, it was not just nonoperational, but more damaged than how I brought it to Pat O’ Brien 3) If this gear problem, which I did not have before, would have happened when on the highway with my sister in the car, the consequences for me and her would have been life threatening. This entire experience was emotionally taxing, costly, and I am deeply troubled by the lack of care and service from Pat O’Brien. More

Professional, efficient and courteous Everyone there was friendly and helpful. I was updated throughout the service with text updates. The area was clean. I had also originally purchased t Everyone there was friendly and helpful. I was updated throughout the service with text updates. The area was clean. I had also originally purchased the Chevy Silverado from Carla Clayton and she made the purchase smooth without any pressure. More

I purchased a new vehicle. My vehicle is 👌🏽 I would recommend getting a vehicle when the employee pricing discounts are in effect because that knocked off 25% of my new vehicle. I recommend the I would recommend getting a vehicle when the employee pricing discounts are in effect because that knocked off 25% of my new vehicle. I recommend the dealership. More

Quick, fast customer service The customer service experience was phenomenal. I had an appointment, they were finished with my car within a reasonable time and all the employees w The customer service experience was phenomenal. I had an appointment, they were finished with my car within a reasonable time and all the employees were friendly. More

A good experience I have purchased my cars from O'Brien Chevrolet since I have been driving. I have always had a pleasant experience with all my purchases. I will conti I have purchased my cars from O'Brien Chevrolet since I have been driving. I have always had a pleasant experience with all my purchases. I will continue to purchase my cars from O'Brien Chevy. Sincerely. Joyce Bythway More

Very good service dept. Very good service , Gary Heck always seems to find an opening for my Family as soon as possible. Also Phil does the same for Us. Glad to have these Very good service , Gary Heck always seems to find an opening for my Family as soon as possible. Also Phil does the same for Us. Glad to have these guys. More

Stress free Devin, Stacy and Johnny Neutron, went above and beyond to make me and my Dad comfortable. I don't remember their last names, nor do I remember Johnny Devin, Stacy and Johnny Neutron, went above and beyond to make me and my Dad comfortable. I don't remember their last names, nor do I remember Johnny Neutron's real name More