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Serpentini Chevrolet of Willoughby Hills - Service Center

Willoughby Hills, OH

4.4
312 Lifetime Reviews • Review Dealership
Call Service Center (440) 348-0504

312 Reviews of Serpentini Chevrolet of Willoughby Hills - Service Center

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March 01, 2021

"My service was very quick and they took care of all..."

- jjernejcic

My service was very quick and they took care of all recalls and looked over the care and future needs of my vehicle , thank you for such great care ,

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott
5.0
Report | Print
Mar 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
February 22, 2021

"I originally started at the Westlake store, I was quickly..."

- YWALKER69

I originally started at the Westlake store, I was quickly won over by the great customer service I received when I had my corvette towed there and I have not looked back at the Westlake store.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Friedman
Report | Print
Feb 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that our service team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

Helpful
February 17, 2021

"8th Chevy!!!! Always a pleasant experience.Jeff Shinhearl..."

- LITARAE713

8th Chevy!!!! Always a pleasant experience.Jeff Shinhearl was very attentive and knowledgeable. Andrew (finance) is the best!! I came in for an oil change and left out with a new Equinox.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
5.0
Other Employees : Andrew (Finance)
Report | Print
Feb 17, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and the rest of our team, and we look forward to working with you again.

Helpful
February 15, 2021

"Professional, felt my car was diagnosed properly. I had..."

- RADORYAN

Professional, felt my car was diagnosed properly. I had to go to work so my car was ready on time, I appreciated the car wash, Wish AA discount or senior discount could be applied

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Allen
5.0
Report | Print
Feb 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
February 15, 2021

"I love this dealership very nice and clean. Everyone..."

- Victoria

I love this dealership very nice and clean. Everyone there is very friendly. Good coffee, I took care in for oil change was dirty came back very very clean. When I purchased the car Don checked on me about vehicle. I saw him when I came in Saturday love this dealership

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Donald Korenewych
5.0
Other Employees : Phil Watts
Report | Print
Feb 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, Victoria, and for taking the time to leave us this wonderful feedback!

Helpful
February 15, 2021

"The issue wasn’t resolved and the truck is going back in..."

- CUZAC31

The issue wasn’t resolved and the truck is going back in for service. Once this issue is resolved and I’m not charged for this I will give a better rating but right now I cannot until we solve the issue

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Feb 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team.

Helpful
February 12, 2021

"This dealership has always represented quality in the..."

- YOPALACE2

This dealership has always represented quality in the care of the customers, products, employees, the building, car service center & f/u. I appreciate such professional expertise from this dealership & always recommending Serpentini to family & friends.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phil Service Dept.
Report | Print
Feb 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your feedback! It's great to hear that we were able to help you out--our goal is to make sure everyone who walks through the door leaves happy. We appreciate your continued business! Thank you for choosing Serpentini Chevrolet of Willoughby Hills!

Feb 12, 2021 -

YOPALACE2 responded

SERPENTINI dealership has always represented quality in the care of the customers, products, employees, the building, car service center & xxu. I appreciate such professional expertise from this dealership & always recommending Serpentini to family & friends.

Helpful
February 10, 2021

"Dave was nice. But it takes so long to check out. My car..."

- lattebrew

Dave was nice. But it takes so long to check out. My car seat was moved way up and adjustments changed. No paper mat was on the floor and it was wet and dirty. Not an impressive experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David Allen
4.0
Report | Print
Feb 27, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for providing this feedback. We apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind giving us your contact information or reaching out to us, we’d love to address your concerns in detail.

Helpful
February 04, 2021

"I took my care in for regular maintenance. Oil, grease,..."

- JOEBACEVICE

I took my care in for regular maintenance. Oil, grease, tire rotation, etc. a few other issues surfaced which I approved and the work was done in a timely manner and a fair price.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Todd Latessa
Report | Print
Feb 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback! We appreciate your business and our team looks forward to serving you again soon.

Helpful
February 04, 2021

"Took my car in for an oil change and some other..."

- gesking

Took my car in for an oil change and some other maintenance. The work on the car was completed in a timely manner. Great people in the service department.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phil Watt
Report | Print
Feb 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
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