Serra Chevrolet Sterling Heights

Dropping off your vehicle for service can be a very frustrating experience. However, Laura has made this overall experience for me a good one. She delivers excellent customer service every time and is frustrating experience. However, Laura has made this overall experience for me a good one. She delivers excellent customer service every time and is friendly from start to finish. When I need something from my dealership I call and ask to speak directly to Laura Noriega. Thanks Buff Whelan Chevrolet! More

The sales rep (Debbie Shufelt) was very helpful and took the time to go over with me what I was looking for in the vehicle as well as the price range I wanted to pay. Debbie made the process of buying a veh the time to go over with me what I was looking for in the vehicle as well as the price range I wanted to pay. Debbie made the process of buying a vehicle a pleasant experience. Other staff members were very helpful in offering something to drink during a small wait to pick up the vehicle. Great place to buy a vehicle! More

Michelle was awesome! She made us feel welcome. Wife had a hard time trading truck, however, Michelle was Compassionate to the situation and helped make the Experience an enjoyable one. a hard time trading truck, however, Michelle was Compassionate to the situation and helped make the Experience an enjoyable one. More

Steve is a wonderfully, friendly person. Very attentive of your service needs and is able to get you taken care of very fast. Communication is key when having a vehicle serviced, and he executed that perf of your service needs and is able to get you taken care of very fast. Communication is key when having a vehicle serviced, and he executed that perfectly. I would highly recommend Steve when taking your car in for service at Buff Whelan Chevrolet. More

Rob was amazing. He was helpful, honest and friendly. Great car, great price, no hassles. I would recommend him to anyone looking for a new Chevy. Easiest car purchase ever! Great car, great price, no hassles. I would recommend him to anyone looking for a new Chevy. Easiest car purchase ever! More

Michelle David is a rockstar and customer service guru, she helped me identify the right vehicle for an early birthday present for my wife. After one day of working closely together we had our vehicle in p she helped me identify the right vehicle for an early birthday present for my wife. After one day of working closely together we had our vehicle in process. She made my experience amazing and found a BIG red bow to loan to me to put on the hood of my wife's new Corvette Grand Sport Coupe. When my wife got home from work, opened the garage door there was her new car. Thank you Michelle and the team at Buff Whelan Chevrolet for being amazing and helping me make this a special moment. More

I had an unfortunate experience with my 2011 Camaro convertible (purchased at a different dealership in 2011). After asking for help from the selling dealership and Chevrolet, themselves, it escalated convertible (purchased at a different dealership in 2011). After asking for help from the selling dealership and Chevrolet, themselves, it escalated to calling the BBB, after 2 years of grief. Jack (General Manager) called me out of the blue, on his own accord, and offered to help. Problem solved in 2 days. Even with me being a pain in the arse (because I wanted a black on black manual like my 2011), they had me in one, in a week. Honestly, I was speechless. I've never had that kind of service from a dealership. Paperwork was ready when I showed up. I signed off on the 2011 and drove off in the new 2013 in about 30 minutes. It would've only been 15 minutes, but the sales person, Rob Sielaff, was a nice guy and we chatted a bit. He called a couple days later to make sure I was happy with my new car. They also have a new service manager, Don. Good move and they made a great choice. Every time I've been there, he has been with customers and/or talking to the service advisors -- not hiding back in the garage. If you ever have a problem, don't be afraid to tell them about it (politely). They WILL help and make things right. I know it's a rarity these days, with customer service from any business, but these guys really do care about their customers. Top notch. More

From my first email to driving out of the parking lot in my new Cruze, Michelle was friendly, helpful and made the experience of buying a vehicle a pleasure. Will definitely be recommending Michelle to fri my new Cruze, Michelle was friendly, helpful and made the experience of buying a vehicle a pleasure. Will definitely be recommending Michelle to friends and family! More

Jerry is always so pleasant to work with always willing to listen and get things taken care of correctly and efficiently. He made sure that my loaner car was ready when promised and that the car was washed to listen and get things taken care of correctly and efficiently. He made sure that my loaner car was ready when promised and that the car was washed and completed within the time frame it was promised. Thumbs Up and Thanks More

michelle was very helpfull in getting me the vehicle I needed at the right price . I found her very friendly and knew exactly what she was doing, so everything went very well. Thank-you again Michelle ! needed at the right price . I found her very friendly and knew exactly what she was doing, so everything went very well. Thank-you again Michelle ! More