Serra Chevrolet Sterling Heights

The Chevy Aveo gave me a lot of trouble since I bought it. During years I went to different dealers to solve these problems (Indiana). None of them comparing with Buff Whelan. Even from the entry, Denise it. During years I went to different dealers to solve these problems (Indiana). None of them comparing with Buff Whelan. Even from the entry, Denise was taking the car and his friendly attitude calmed me down no matter the problems I had. The service consultant Lena Wood was always understanding and she was doing the best to collect all the information she needed related with the car issue. The problem I had was with the airbag system and I really appreciate that I got the car every time when she promised (even early). I could understand what the problem it was and what the service did to fix it. I got calls at any time I had to be informed about the car status and even I wasn't available I got the messages. I have 3 cars that I'm servicing at Buff Whelan an I was never disappointed. From 1 to 5, I'll give you 5+! Thank you again! Valentin Udrea 765-409-0830 More

I really appreciated the openness and no-nonsense attitude of Terry Tanton and the finance team. I almost bought a Hyundai Santa Fe but I was completely dissatisfied with the games and lack of trans attitude of Terry Tanton and the finance team. I almost bought a Hyundai Santa Fe but I was completely dissatisfied with the games and lack of transparency when discussing price from that dealer. Terry could quote pricing and financing options and costs immediately on the screen and he was clear and concise. He personally drove my trade to the used car area and came back with my quote quickly. I never felt hurried or harassed but I also knew there was no stalling or xx in the mix. A small point but indicative of the personality of Terry was that he noticed I was concerned about the low battery on my phone while at his desk and he offered me his own charge cable which helped me a lot because I needed to work on the phone while there. I marked the price as "good" because I always want lower pricing but it was a fair price for my trade and my new Equinox. More

Steve always makes sure I am satisfied with service I receive. He is always friendly and professional. The work on the car was done as promise. receive. He is always friendly and professional. The work on the car was done as promise. More

Buff Whelan and John Weber did everything to accommodate my 2011 Cruze purchase. Everything was laid out and fully explained in detail. All I had to do is sign the paperwork. THis is why I will continue t my 2011 Cruze purchase. Everything was laid out and fully explained in detail. All I had to do is sign the paperwork. THis is why I will continue to buy at Buff Whelan Chevrolet. Everyone takes an interest in the customer and make them haooy! More

I was very well cared for I felt Dan Maniaci took a personal intrest in getting my Trail Blazer repaired, I would recomend Buff Whelans service department to my family and friends thank you again personal intrest in getting my Trail Blazer repaired, I would recomend Buff Whelans service department to my family and friends thank you again More

Our Sales Representative, John Weber was by far the Our Sales Representative, John Weber was by far the "overall best" we have worked with during our GM (2 car simultaneously)ownership over the past Our Sales Representative, John Weber was by far the "overall best" we have worked with during our GM (2 car simultaneously)ownership over the past 33 yrs. His professionalism and knowledge of all the GM models, and features of each was very impressive. He found a model specific to our needs and requirements, pointing out features we may have overlooked. Once he found the perfect vehicle for us, he very thoroughly and patiently explained all of the paperwork at the time of signing. His follow-up communication on our order status helped us tremendously in our planning and timing transisioning to our new vehicle. Any last minute questions we had were answered in a very timely manner by John. In todays fast-paced hectic world, it was refreshing to find someone like John who added that personal and sincere element to our car buying experience. We plan to continue to come back to John and Buff Whelan for all of our future vehicle purchases. Sincerely, Owen Standfest More

Thisd is my third new vehicle from Rob and he always does a great job! I've always purchased GM vehicles and will continue to do so. Thank you! a great job! I've always purchased GM vehicles and will continue to do so. Thank you! More

Sir, I am happy becuase I am a customer with Buff Sir, I am happy becuase I am a customer with Buff Whealan. Because of that I need you to send me some package of free oil change as a complimentary f Sir, I am happy becuase I am a customer with Buff Whealan. Because of that I need you to send me some package of free oil change as a complimentary for customers, specially the customer who has been a loyal customer like me and my son Ayad Edward Bunni for more than 12 years of leasing and buying service. My son Ayad's lease is up this end of the year and he is seriously thinking about going to Buick or Cadilac or other foreign auto dealer to check what they have but I need you somehow to help in forcing him to get another Chevy but on order to do that you will need the president of Buff Whealan or other managers to issue some special package to us the BUNNI family where we can be considered as a long loyal customers to send us free oil change and in this case he will be so happy that Buff Whealan is really appreciating his buisness and they are eager to help him with his next car that will be again Chevy (The best at GM). I raelly appreciate you are sending me this survey sir becuase this is what makes you and also your employer a great friendly place which everytime I walk in there I feel like it is my home space and everyone is my buddies. Think about what I asked you above and bring it up to the president of Buff Whealan becuase in order to keep customers happy, smiling, you will need to give them something back to what they ejnoy driving everyday on the road (CHEVY). I am giving you EXCELLENT (GREAT JOB) for every catagory becuase you guys deserve that More

Enjoyed my experience with John. I'll definitely go back to see him when I'm in the market again. He has great attention to details & remembered the little things we talked about the day before the purchas to see him when I'm in the market again. He has great attention to details & remembered the little things we talked about the day before the purchase! More

My radio and clock quit working, also my gages were acting wild so I called Dan and he arranged with Jason to have me bring my car in the next morning. When the work was not completed by later afternoo acting wild so I called Dan and he arranged with Jason to have me bring my car in the next morning. When the work was not completed by later afternoon, Jason called me and told me to come back in and get a loaner for the weekend. Loved the Cruse. Work was completed on Monday and I returned the loaner and picket up my car. Everything was handled professionally. More