Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Chevrolet Sterling Heights
Sterling Heights, MI
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 397 reviews
June 20, 2011
Buff Whelen puts customer service in the forefront of all their interactions. I have without exception been pleased with their service quality and positive attitude. When I have an auto service need or que their interactions. I have without exception been pleased with their service quality and positive attitude. When I have an auto service need or question, Buff Whelen is the first to come to mind. More
by blegge
Employees Worked With
Jason Crager
Helpful June 14, 2011
They are very foul mouthed and do not adhere to the deals they tell you. They are nothing but liars and try to make you purchase items you donot want. I had leased a corvette and was going to buy a truck. they tell you. They are nothing but liars and try to make you purchase items you donot want. I had leased a corvette and was going to buy a truck. They lied about the price and added on an extended warranty $1800.00 and $300.00 for a bed liner. The interest rate was 2.9% as per my conversation with PNC Bank. Kris the salesman and the owner of the dealership tried to tell me that I had to take these added costs otherwise my interest rate would be 4.9%. I called the bank and inquired on the loan specifics. The bank said they do not require anything other than insurance. After confronting the owner and salesman Kris both on a conference call, the owner proceeded to lie and use four letter words when she spoke to me. I am thoroughly disgusted with the disrespect shown to me as a customer. GM will be hearing about this especially since my neighbor is a General Motors executive. More
by porscheturbo
Employees Worked With
Kris and the owner-Very rude and used foul language
June 13, 2011
Very Happy with the vehicle - Pete did a great job selling the car and Listening to what we needed. Great Experience throughout the entire process. selling the car and Listening to what we needed. Great Experience throughout the entire process. More
by lz8l4f
Employees Worked With
Pete
May 16, 2011
When I came in for service, Tracy handled everything from start to finish. She answered all of my questions, took care of my rental, and made sure I was in and out pretty quick. When I came to pick up my c start to finish. She answered all of my questions, took care of my rental, and made sure I was in and out pretty quick. When I came to pick up my car, I had my hands full - 9 month old baby, car seat, purse, drink, and diaper bag. Everyone offered to help me carry things and I was done with the cashier in less than 2 minutes and my car was already waiting for me! I was expecting to spend a lot more time and money and was very pleasantly surprised! The service team did an amazing job handling my needs! More
by nadinerouls
Employees Worked With
Tracy Plomski
April 18, 2011
We were greeted right away when we came in and were treated like family. We asked about an add in the paper and were shown it right away.Terry brought the car up right away and we were sitting in it in treated like family. We asked about an add in the paper and were shown it right away.Terry brought the car up right away and we were sitting in it in a matter of minutes.All the numbers added up to what we were looking for, so all was done in that short of time. There was a small scratch on the car when we came to pick it up and Terry took care of everything! All work was done with a great outcome. I will tell all our friends and family how great it was working with Buff Whelan. Thank you for a great car and a great experience! More
by roseyheart
Employees Worked With
Terry Tanton
April 15, 2011
John Weber and Jason Crager are both very friendly, knowledgable and pleasant to deal with. If these trwo guys were to go to another dealership, I would follow them a long way. All of the people that knowledgable and pleasant to deal with. If these trwo guys were to go to another dealership, I would follow them a long way. All of the people that I have met in the sales showroom seem to be friendly and very nice. I think the books that describe the Tahoe are very lacking in both photos and information. More
by jvanproeyen
Employees Worked With
John Weber
April 12, 2011
My visit to your dealership was awsome. I expected the My visit to your dealership was awsome. I expected the run around as I had received from another dealership I visited first. Both Johns did a grea My visit to your dealership was awsome. I expected the run around as I had received from another dealership I visited first. Both Johns did a great job. I felt that I was the one in charge. They didnt make suggestions as to what I should get. They gave me the options and I made my choice. I was made to feel like a respected customer, not as if they were doing me a favor by selling me a car. And I ran across your dealership on the internet. I corresponded with John Trotto and his conversation online was the same in the showroom. I really appreciated the honesty and respect I got from him. You can bet in the future, I will come back to Buff Whelan and purchase another vehicle. And the brownie point was that you had a great selection for me to choose from. I didnt have to see if you could find it...you had it. My first and second choices. Thanks Buff Whelan and both John and John Trotto. More
by loctwist
Employees Worked With
John and John Trotto
April 11, 2011
Ed Daly is the BEST car salesman my family & I have ever dealt with. We followed him from Causley to Buff Whelan. I came in to lease a car & he was off so I had the pleasure of working with Kris Daly w ever dealt with. We followed him from Causley to Buff Whelan. I came in to lease a car & he was off so I had the pleasure of working with Kris Daly who is just as wonderful as Ed! He made trading my car in & leasing a new one hassle free. The service is amazing at Buff Whelan and I will refer everyone I know to them. More
by dallen24
Employees Worked With
Ed Daly & Kris Daly
April 06, 2011
Dan was a pleasure to work with. He went above and beyond all of my expectations. I will refer friends and family to Dan and Buff Whelan Chevrolet. My husband and I were purchasing a car for my moth beyond all of my expectations. I will refer friends and family to Dan and Buff Whelan Chevrolet. My husband and I were purchasing a car for my mother to drive. He made us feel So comfortable with the transaction. More
by Esobel
Employees Worked With
Dan Stabinski
April 03, 2011
After our intro John T. immediately acknowleged being familiar with what I was looking for and even complemented me on my research. The time spent immediately afterwards was spent solely on searching th familiar with what I was looking for and even complemented me on my research. The time spent immediately afterwards was spent solely on searching the inventory for what I was looking for and not what was available. We selected two Cruze vehicles to look at and after showing me to the first vehicle he drove the 2nd vehicle over to the first so that I could compare side-by-side. When I asked questions I felt each and every answer was honest and sincere. While I have never met John before, in a very short time I felt I have known him for a while and could trust him on a fair and honest deal! This is the third new vehicle I have purchased at this dealership in as many decades! More
by pomacruze
Employees Worked With
John T
