Serra Chevrolet Sterling Heights

After an oil change and tire rotation, someone must have forgotten to tighten my lug nuts on a tire. By the time I took it in 1.5 months later for transmission problems, I had lost THREE lug nuts on a singl forgotten to tighten my lug nuts on a tire. By the time I took it in 1.5 months later for transmission problems, I had lost THREE lug nuts on a single tire!! They pulled the tapes and told me I drove in that way. Even though my receipt says they completed the GM Goodwrench multi-point inspection, nobody bothered to let me know. But they were sure to find a suspension issue. So that's transmission issues, suspension issues and an evap check engine code on a 2019 Traverse with only 50,000 miles. AWESOME. We spoke with the manager about the missing lug nuts. She clearly didn't care. Offered us 3 lug nuts. This is NOT about $20 worth of lug nuts, it's about the safety of me and my children driving in this vehicle!! I will not be back. Check your tires everyone!!! My sales advisor was nice, unimpressed by management. More

Excellent all the way around! Very professional! Everyone was personable and willing to help. Thank you. Very professional! Everyone was personable and willing to help. Thank you. More

My first visit to Serra Whelan for Service was disappointing from a Technician standpoint ! The work order was clearly written by the Service Advisor to 'Perform Lube, Oil and Filter Change'. Wha disappointing from a Technician standpoint ! The work order was clearly written by the Service Advisor to 'Perform Lube, Oil and Filter Change'. What the Technician wrote on the work order at completion is NOT what he performed in the service. Apon completion of service, the Technician drove my vehicle to me. I asked the Technician how many zerk fittings were there to Lube. He proceeded to say 'I don't know'. I asked if he Lubed the front end and he said that it was not on the work order to do so. I pointed out to him that it was clearly written by the service writer on the work order to 'Perform Lube, Oil and Filter' Change. The Technician was rude and just blew this off and walked away. In addition, when I walked out to my vehicle, there was oil hand prints on the white exterior of the driver door and oil hand print on the interior console lid. So overall, not happy and a disappointing first visit to this dealership. More

From start to finish, this dealership is A+. Customer care goes far beyond what might be expected. Darrin's THE BEST! This is our second lease through Serra Whelan and will highly recommend to all our fr care goes far beyond what might be expected. Darrin's THE BEST! This is our second lease through Serra Whelan and will highly recommend to all our friends and neighbors. Everyone through out the dealership, Service, Collision, and Sales are personable, competent, and professional. Wish we could give more than 5 stars!! More

Another pleasant experience at Serra Whelan dealer. Professional services good price and FAST work done at the quality level. Laura was as usual a great support, many thanks SW! Forgot to mention that Professional services good price and FAST work done at the quality level. Laura was as usual a great support, many thanks SW! Forgot to mention that everything was clean like any time I was there and people were friendly and helpful as usual. I go in this location for over 10 years and yes, sometimes there were minor issues but what matters the most is they way how this dealer jumps to help the customer and to fix any problems that may occur, great job SW, keep the same standards as they were under BW! More

My 2007 Corvette had a service letter out by GM on a fuel vapor smell issue,took it to Dealer where I bought the car new Jason checked the car over and my Corvette was OK. Very knowledgeable service r vapor smell issue,took it to Dealer where I bought the car new Jason checked the car over and my Corvette was OK. Very knowledgeable service rep More

Jim was very helpful in finding me a used truck that suited what packages I wanted and he worked hard to get me the best deal. Very Pleased with the service. suited what packages I wanted and he worked hard to get me the best deal. Very Pleased with the service. More

We recently purchased a Blazer from Teresa Baker, the best car salesperson we have ever dealt with. She is upfront and knows her business and is the reason we changed brands. Buff Whelan is lucky to ha best car salesperson we have ever dealt with. She is upfront and knows her business and is the reason we changed brands. Buff Whelan is lucky to have someone like her! More

Rob Sielaff has been our salesman for well over 10 plus years - he is personable, helpful & professional - we wouldn't go anywhere else. Makes return leasing & new leasing a breeze! years - he is personable, helpful & professional - we wouldn't go anywhere else. Makes return leasing & new leasing a breeze! More

Very helpful, Knows what he is doing The Dealership is very clean well staffed and they have several cars to choose from. Everyone is wearing a mask and practicing social distancing duri The Dealership is very clean well staffed and they have several cars to choose from. Everyone is wearing a mask and practicing social distancing during this Covid19 Pandamic. I felt very safe and taken care of! My salesman Tony Capizzi was congenial and very professional. More