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Serra Chevrolet of Saginaw

Saginaw, MI

Overview
Reviews
4.6
308 Reviews
Call Dealership (989) 790-0800

4200 Bay Rd

Saginaw, MI

48603

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Showing 308 reviews

October 07, 2026

Absolutely horrible run don't walk speed by do not go to them!! Bought a truck and had a trade in. By no mean am I a paper work guy. So the deal was the was paying of the 17000ish loan. Some how they got wr More

by perrigan24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Owner
Print
Oct 07, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for taking the time to explain your concerns. I understand your feedback regarding the payoff amount associated with your trade-in and the additional balance you indicated remained after the transaction. At Serra Chevrolet Saginaw, we want customers to have a clear understanding of the figures and terms involved in their purchase. Please reach out to me directly so I can review the documents and better understand the circumstances surrounding the difference you described. Our team values the opportunity to look into the details, provide clarity, and determine the best way to move forward. Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218

July 17, 2026

Had what I wanted at a fair price. The crew made the process simple and efficient. More

by cstopjik
Recommend Dealer
Yes
Employees Worked With
Chris
Print
Jul 18, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review! I'm thrilled to hear that you found what you wanted at a fair price and that we made the process simple and efficient for you. I appreciate your feedback, and we look forward to serving you again in the future! Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218

July 17, 2026

The mechanic Kollen was horrible it took him three days to diagnose my problem and then he did not fix it right I was back in here today with the same problem this time the flex pipe which a part of the ca More

by dlnick40
Recommend Dealer
No
Employees Worked With
Darcy was excellent but Kollen was a horrible mechanic
Print
Jul 20, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for sharing your experience with us, Nick. I understand how frustrating it can be to face ongoing issues after a service visit at Serra Chevrolet of Saginaw. I value your feedback and want to ensure that your concerns are addressed. Please reach out to me directly so we can discuss this further. I am here to serve you and am committed to getting this sorted out. Thank you again for your feedback. Scott Mausolf Service Manager Scott.mauolf@serrasaginaw.com 989-393-9325

July 16, 2026

He listened to want I needed and delivered. They were very accommodating and easy to deal with. More

by Pojojaboy
Recommend Dealer
Yes
Employees Worked With
Kyler Kunkel
Print
Jul 16, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you had a great experience at Serra Chevrolet of Saginaw and that we were able to listen to your needs and provide you with exceptional service. We appreciate your kind words and look forward to assisting you again in the future! Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218

July 15, 2026

Excellent. We have had nothing but great service. We got our 2014 Silverado from your Company. More

by Cindylw73
Recommend Dealer
Yes
Employees Worked With
Herb Waits, Joseph Meyers, Darcey Allen.
Print
Jul 16, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful feedback, Cindy! I’m thrilled to hear that you've had great service at Serra Chevrolet of Saginaw and that you’re enjoying your 2014 Chevrolet Silverado. I appreciate your trust in us, and we look forward to serving you again in the future. Don't hesitate to share your experience with others! Scott Mausolf Service Manager Scott.mauolf@serrasaginaw.com 989-393-9325

July 15, 2026

Your prices are a lot more than other dealers but you do good servicing my vehicle but I will start doing some of my own maintenance now because of the prices! More

by GKOLKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Print
Jul 16, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for sharing your experience with us. I appreciate your feedback regarding pricing and am glad to hear that you are satisfied with the service we provide at Serra Chevrolet of Saginaw. We strive to offer quality service and support to our customers, and your comments help us to improve. If you have any further questions or concerns, please feel free to reach out to me directly. I'm here to serve you. Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

July 15, 2026

Darrell was super helpful and went above and beyond to make sure I got a good deal and was taken care of More

by kimbearmoon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell
Print
Jul 16, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your kind words, Kim! I'm thrilled to hear that Darrell provided you with exceptional service at Serra Chevrolet of Saginaw. Our team is dedicated to going above and beyond for our customers, and I appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218

July 14, 2026

Oil change, was told there was the smell of gas in the oil, suggested a bad fuel pump More

by Jaboensch
Recommend Dealer
Yes
Employees Worked With
Quick lube.
Print
Jul 14, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for sharing your experience with us. I appreciate your feedback regarding your oil change at Serra Chevrolet of Saginaw. It's important to us that we address any concerns you may have. If you would like to discuss this further or have any questions about the suggested fuel pump issue, please feel free to reach out to us directly. We are here to help and ensure you have a great experience with us in the future. Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

July 13, 2026

Very accommodating and friendly Easy to schedule and helpful when I had a question Highly recommend More

by jenntuck15
Recommend Dealer
Yes
Employees Worked With
Scott and Karrie
Print
Jul 14, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review, Jenn! I’m thrilled to hear that you found me at Serra Chevrolet of Saginaw accommodating and friendly. I appreciate your recommendation, and we look forward to assisting you again in the future! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

July 13, 2026

I was valued and treated like a good customer. It was a very pleasant experience More

by JAMES.A.RIOS
Recommend Dealer
Yes
Employees Worked With
Darci
Print
Jul 14, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for the wonderful feedback, James! I’m thrilled to hear that you felt valued and had a pleasant experience with us at Serra Chevrolet of Saginaw. I appreciate your support, and we hope to see you again soon! Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218

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