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Serra Chevrolet of Saginaw

Saginaw, MI

Overview
Reviews
4.6
307 Reviews
Call Dealership (989) 790-0800

4200 Bay Rd

Saginaw, MI

48603

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By Type

Showing 307 reviews

April 14, 2026

Mellisa did all the work with making my claim with the insurance company. I just sat back and relaxed. More

by NTOESMI
Recommend Dealer
Yes
Employees Worked With
Mellisa
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Apr 15, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your positive review! I’m pleased to hear that Mellisa was able to assist you with your insurance claim, allowing you to relax during the process at Serra Chevrolet of Saginaw. Our team strives to provide excellent service, and it's great to know we met your expectations. We look forward to seeing you again! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

Amazing service, great experience. Darcey was incredible. Great customer service, quick turn around and very transparent. More

by Corystrong90
Recommend Dealer
Yes
Employees Worked With
Darcey Allen
Print
Apr 15, 2026 -

Serra Chevrolet of Saginaw responded

Thank you, Cory! I’m delighted to hear that you had an amazing experience at Serra Chevrolet of Saginaw. It's wonderful to know that Darcey provided you with incredible service and that you appreciated our transparency and quick turnaround. We look forward to welcoming you back for your next visit! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

Very organized, customer friendly and clean. Described the work that needed to be done well and very courteous. More

by New Jeep owner
Recommend Dealer
Yes
Employees Worked With
Scott
Print
Apr 15, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your fantastic review! I’m glad to hear that you found Serra Chevrolet of Saginaw to be organized, customer-friendly, and clean. Providing clear communication about the work needed and maintaining a courteous atmosphere are our top priorities. We appreciate your feedback and look forward to serving you again in the future! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

Easy and fast Thought I needed a new air filter. It was clean and a new one was not needed More

by NErndt4547
Recommend Dealer
Yes
Employees Worked With
Oil change
Print
Apr 15, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your review! I'm glad to hear that your experience at Serra Chevrolet of Saginaw was easy and fast. It's great to know that the air filter was in good condition. We appreciate your feedback and look forward to assisting you again in the future! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

They were very efficient and courteous explained everything through the process of having my car repaired! More

by lisaavon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lois Toth dont know other names
Print
Apr 14, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your kind words, Lisa! I appreciate you taking the time to share your experience at Serra Chevrolet of Saginaw. It's great to hear that we were efficient and courteous during the repair process. We look forward to serving you again in the future! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 13, 2026

I did NOT have an April 3 visit. But I did have an April 1 visit to Serra, and I already responded to that survey. I was at Serra on March 30 for warranty service and also on April 1 More

by Asnook50
Recommend Dealer
Yes
Employees Worked With
Lesley
Print
Apr 13, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your feedback. I appreciate your loyalty and am glad to hear that Lesley provided you with excellent service during your visits on March 30 and April 1. Regarding the inquiry about April 3, I understand how that might be confusing. I encourage you to contact us directly so we can clarify any discrepancies and ensure your experience with Serra Chevrolet of Saginaw remains positive. Thank you for bringing this to our attention! We look forward to assisting you further. Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 13, 2026

Kept me updated She kept me aware of the progress made on the warranty repair. More

by Asnook50
Recommend Dealer
Yes
Employees Worked With
Lopez
Print
Apr 13, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your feedback! I’m thrilled to hear that we kept you updated on the progress of your warranty repair. At Serra Chevrolet of Saginaw, we strive to provide excellent communication and service. We appreciate your support and hope to see you again soon! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 10, 2026

Would have been excellent if Tyler had told me how much my bill was going to $266.84. These prices are terrible ?? not happy at all. I came to Serra cause this is where we have purchased our last 10 cars. More

by CRISTICOOPERRAY
Recommend Dealer
Yes
Print
Apr 12, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your feedback, Cristi. I appreciate your loyalty to Serra Chevrolet of Saginaw over the years. I understand your concerns about not having clear communication regarding your bill of $266.84. Your experience is important to me, and I would like the opportunity to discuss this further. Please feel free to reach out to me directly. Thank you for bringing this to our attention, and I hope we get to have the opportunity to better serve you in the future. Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 09, 2026

Git it in and back in a week. Only had one update. Had to call 3 times for updates after. More

by WEAYALAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Print
Apr 12, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your feedback. I appreciate you sharing your experience with Serra Chevrolet of Saginaw. We strive to keep our customers informed and will take your comments into account to improve our communication. If you have any further concerns or need assistance, feel free to reach out to me directly. I hope we get to serve you better in the future. Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 08, 2026

Came in to inquire about a lease and left with a car. Everything went very smoothly and all the employees were exceptionally helpful and very nice!!!!!!! More

by bearly1974
Recommend Dealer
Yes
Employees Worked With
Seth Bell
Print
Apr 09, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review! I'm happy to hear that your experience at Serra Chevrolet of Saginaw was smooth and that we provided you with exceptional service. Enjoy your new car, and we look forward to seeing you again soon! Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218

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