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Serra Chevrolet of Saginaw

Saginaw, MI

Overview
Reviews
4.6
307 Reviews
Call Dealership (989) 790-0800

4200 Bay Rd

Saginaw, MI

48603

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Showing 307 reviews

March 31, 2026

Our 2016 Suburban had unexpected engine trouble while traveling two hours from home. Serra was the closest dealer we could tow it on a Sunday evening. Very glad we did, excellent communication throughout More

by sales@willbrosrestoration.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa McNally
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Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review! I am thrilled to hear about your positive experience with Serra Chevrolet of Saginaw, especially regarding the service provided for your 2016 ChevroletSuburban. It's great to know that Melissa was able to assist you effectively and that you were satisfied with the communication and repair process. I appreciate your kind words, and we look forward to serving you again in the future! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Came in described the issue with the car parts were ordered within two days returned to me within a week. I would say the service and the turnaround was excellent. More

by Simpleme22
Recommend Dealer
Yes
Employees Worked With
Scott in service
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Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful feedback! I’m thrilled to hear that you had an excellent experience with the service at Serra Chevrolet of Saginaw. It's great to know that we could quickly address your car parts issue and provide you with a fast turnaround. I appreciate your support, and we look forward to seeing you again for any future needs! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Melissa goes out of her way to treat you as a valued customer. Always pleased when working with her. More

by BILLGVANCE
Recommend Dealer
Yes
Employees Worked With
Melissa McNally
Print
Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your kind words, Bill! I’m thrilled to hear that Melissa has made your experience at Serra Chevrolet of Saginaw so positive. I appreciate you taking the time to share your feedback, and we look forward to seeing you again soon! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Tire rotation was done and I was not made aware or suggested that I get new tires. More

by KMETIVA11
Recommend Dealer
No
Employees Worked With
Quick lube
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Mar 31, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us at Serra Chevrolet of Saginaw. We strive to provide thorough service, and I understand your concerns regarding tire recommendations. Please feel free to reach out to me directly so I can address this matter and ensure you receive the best care for your vehicle. Thank you for choosing Serra Chevrolet of Saginaw. Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Only dealership that seemed to actually listen to my budget and taste along with staying within those parameters More

by Eric@tcadvertiser.com
Recommend Dealer
Yes
Employees Worked With
Chris Smutek
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Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review, Eric! I am thrilled to hear that Serra Chevrolet of Saginaw was able to listen to your needs and work within your budget and preferences. Your satisfaction is my top priority, and I appreciate your feedback. We look forward to serving you again in the future! Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218

March 31, 2026

Best dealership anywhere! Service writer was super friendly and professional! It was nice to be able to check on my vehicle throughout the day to see the status from my phone. More

by JASONSTEC666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie, and Melissa!
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Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review, Jason! I truly appreciate your kind words about our service team and the communication tools we provide at Serra Chevrolet of Saginaw. I'm thrilled to hear you had a great experience, and we hope to see you again soon! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Great job, with the oil change, and I also had my tires rotated, and they checked the air pressure and made sure everything was perfect, great job More

by DW5089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The oil change center all the mechanics are excellent when I ask them questions
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Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you had a great experience with your oil change and tire rotation at Serra Chevrolet of Saginaw. We take pride in ensuring everything is perfect for our customers. I appreciate your feedback, and we look forward to seeing you again for your next service! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

I was very satisfied with the professionalism of the staff and the quality of the work. I can recommend highly. More

by EDSWINTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lois
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Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful review, Ed! I’m thrilled to hear that you were satisfied with the professionalism of our staff and the quality of work at Serra Chevrolet of Saginaw. Your recommendation means a lot to us. We look forward to serving you again in the future! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Had great service from the time I called to schedule my appointment until I picked up my veihcle. More

by RONALDJLENTNER1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa mcnally
Print
Apr 01, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for your wonderful feedback, Ronald! I’m thrilled to hear that you had great service from start to finish at Serra Chevrolet of Saginaw. I appreciate your support, and we hope to assist you again in the future! Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Staff do their best but management has attitude if you didn't by vehicle their not their problem More

by cfoxa69808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Staff not the problem
Print
Mar 31, 2026 -

Serra Chevrolet of Saginaw responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the management at Serra Chevrolet of Saginaw. It's important to me that all customers feel valued, regardless of their purchasing decisions. I encourage you to reach out to me directly to discuss your concerns further, as we are committed to improving our service. Thank you again for your input. Shannon McPhee Chevrolet Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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