Serra Chevrolet of Southfield

Dominic Ciacelli goes the extra mile Dominick is dedicated, knowledgeable, and helpful. He went out of his way to accommodate my schedule. Explained everything about the dealership paperw Dominick is dedicated, knowledgeable, and helpful. He went out of his way to accommodate my schedule. Explained everything about the dealership paperwork clearly and completely. More

Long time customer, 1st poor service visit I got to the Fast Lane for my routine oil change at about 7:15 am. There were already about 10 cars ahead of me, which was no problem. At about 7:50, I got to the Fast Lane for my routine oil change at about 7:15 am. There were already about 10 cars ahead of me, which was no problem. At about 7:50, I was greeted, asked if I was there for an oil change, and told me it would be about 2-2.5 hours. No problem...it is what it is. About 30 minutes later, I was asked to step inside to officially sign in. The gentleman (who I later found out was Scott, the manager) greeted me by name (since he had looked at my vin#/mileage when he initially told me the wait time), handed me a printout for the oil change, had me sign it, and told me I could wait inside. I know that usually , whoever writes me up, asks which oil change I want, and if I want the tire rotation. I always go to the dealership for service, so I assumed Scott must’ve looked at my history and knew what oil change I get. No problem in my mind, after all, he already has my paperwork printed up. However, I did ask, however if air pressure would be checked, because I knew the light was on telling me one tire was low. He assured me that was definitely included. Ok...so, 2 hours, 15 minutes later, Scott came in the waiting area, and called my name, said “thank you” and gave my paperwork to the cashier. I went to get my credit card out, and said, “oh, I have this coupon”...and the cashier said, “ok, Ms.Lambert, I need you to go give that to the person who wrote you up...he needed to put that on the invoice”. That’s fine, except I’m not Ms.Lambert. Hmmm...that’s the invoice he gave her, but he called my name. Soooo...I take my coupon out to him, and told him I need my invoice, not Ma.Lambert’s. He looked, and said that my car was about to come out. So I go back to the cashier, and pay for my car, and wait for it to come out. While waiting, I noticed that the price was lower than usual, aside from using a coupon. I asked another technician had oil change prices gone down, He said no. I asked him to look at my receipt and tell me if they did a tire rotation, since that’s what I usually get...and I assumed since Scott didn’t ask me, he went off my old records in the computer and had it done. He said no, the tires weren’t rotated, and I strictly got an oil change.so, I’m a little upset...I’ve been at the dealership for 3 hours, and got just an oil chanhe, no tires rotated...and no print out or anything telling me what services I might need now or soon....but I was gonna leave it at that and go home. As soon as I got in my car to drive off, the “change oil light” pops up. So, I drive right back to service to have them adjust my panel. Ok...they do that, and I proceed to leave again. This time, my tire pressure light pops up, and the pressures on my tires were off...which tells me that my tire pressure was never checked...and I specifically asked Scott about that when I signed my paper work. And the final part that made this a horrible service experience, is that when Scott was made aware by his co-worker, that I wanted a tire rotation like I usually get (but was never asked), and that my electronic panel was not reset, and that my tire pressures were in fact never checked....he said nothing to me about it, no apology and no offer to make it right in the future. I happen to be in the market for a new vehicle this year. I always get my routine and major services done at the dealership. And I am one who will pay extra for good service. However, if this is the direction that service is going at this dealership, then it might be time to go elsewhere. More

Painless experience Dominic was great to work with. Had the car ready and waiting for me when I got there. Definitely recommend dealing with him. Great experience. Dominic was great to work with. Had the car ready and waiting for me when I got there. Definitely recommend dealing with him. Great experience. More

Great service experience The exceeded my needs and surpassed my expectations, thank you. Droppedoff the truck with no appointment, but they were still able to work the servi The exceeded my needs and surpassed my expectations, thank you. Droppedoff the truck with no appointment, but they were still able to work the service through. More

First time buyer This was my first time buying a car as a young professional a few years out of college. Did a lot of research around car buying but was still fairly n This was my first time buying a car as a young professional a few years out of college. Did a lot of research around car buying but was still fairly nervous about the whole process. Working with Dominic completely alleviated my worries, he was very daycares about the car, and the process, and walked me through every detail step by step. One of best things about Dominic is his knowledge of the lending institutions that helped me find the best bank to finance with! Will 100% refer him to friends and family, and will use him and Serra for my next car buying experience! More

Great experience! Dominic was so helpful and straightforward. It was such an easy car buying experience. Would definitely recommend to anyone who is looking for a car. Dominic was so helpful and straightforward. It was such an easy car buying experience. Would definitely recommend to anyone who is looking for a car. More

Above and beyond Jim Colvos went above and beyond at a time our family had crisis with sensitivity and expertise always making us feel like we were more than just anot Jim Colvos went above and beyond at a time our family had crisis with sensitivity and expertise always making us feel like we were more than just another customer. More

Exceptional sales and delivery experience. Jim was professional and willing to help do quick transaction as current sales incentives were about to expire. He handled most of the details by pho Jim was professional and willing to help do quick transaction as current sales incentives were about to expire. He handled most of the details by phone and everything went as promised when we took delivery, including a fair trade-in value for the vehicle my daughter was driving. Highly recommend Jim! More

Excellent The Sales Rep. founded me the best car at the best price. I would buy from him again and am happy with my purchase. Thank you The Sales Rep. founded me the best car at the best price. I would buy from him again and am happy with my purchase. Thank you More

Good Salesman He was a very honest person and his service was speedy. He had two cars ready to test drive for us as soon as we got to the dealership. He was also v He was a very honest person and his service was speedy. He had two cars ready to test drive for us as soon as we got to the dealership. He was also very courteous. More