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Serra Chrysler Dodge Jeep RAM Lake Orion
Lake Orion, MI
1,045 Reviews
Welcome to Serra Chrysler Dodge Jeep Ram Lake Orion, Proudly Serving the Greater Auburn Hills, Rochester Hills, Oxford, Pontiac and Clarkston Area
Here in the Lake Orion area, when drivers are searching for the renowned quality and caliber of a reliable Chrysler, Dodge, Jeep and Ram vehicle, they know they can come to Serra Chrysler Dodge Jeep RAM Lake Orion. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Auburn Hills, Rochester Hills, and Pontiac drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Oxford and Clarkston with sales, selection, service, financing, and much more.
Professional, Courteous Automotive Assistance
Whether you're in the market for a brand-new vehicle, a deal on a used model, or you need an oil change on your Chrysler, Dodge, Jeep and Ram model, we're always ready and waiting to help you get what you need. We live by the golden rule at Serra Chrysler Dodge Jeep RAM Lake Orion and we treat everyone who visits us in the Oxford, Pontiac and Clarkston area exactly how we would want to be treated. We make each transaction with us easy and transparent, from sales to navigating auto financing deals, and we make caring for your vehicle for the long haul easier as well, with expert service and parts centers.
Visit Serra Chrysler Dodge Jeep RAM Lake Orion Today to get Started
Our showroom in Lake Orion is a quick drive from the surrounding Auburn Hills and Rochester Hills areas. Our staff is happy to answer any and all Chrysler, Dodge, Jeep or Ram questions that you may have so that you can make an informed decision about your next vehicle or caring for your current one. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,045 reviews
August 10, 2015
Good Overall The staff was good and friendly but they were trying to speed through everything too much and missed a document towards the end. I had asked for somet The staff was good and friendly but they were trying to speed through everything too much and missed a document towards the end. I had asked for something towards the end and this made the sales person realize he missed the document. Other than that, everything was great. More
by X
Employees Worked With
Mike G
August 09, 2015
Personal Service Bought a 2015 Jeep Grand Cherokee from Terry T. The entire experience was pleasant, seamless and personal. They even went out of their way to delive Bought a 2015 Jeep Grand Cherokee from Terry T. The entire experience was pleasant, seamless and personal. They even went out of their way to deliver my car to my office in Bingham Farms. More
by GardenDiver
Employees Worked With
Terry Thrusman
August 07, 2015
New Car Purchase Experience I recently purchased a 2014 Dodge Charger and my experience at the dealership was great. Terry, the sales person that I worked with was very professi I recently purchased a 2014 Dodge Charger and my experience at the dealership was great. Terry, the sales person that I worked with was very professional and courteous. Thank you! More
by JL
Employees Worked With
Terry Thrushman
August 07, 2015
Exceptional customer service I purchased a vehicle from the dealership, 2014 Dodge Durango and anytime I bring the car for any service issue the service team's response and treatm I purchased a vehicle from the dealership, 2014 Dodge Durango and anytime I bring the car for any service issue the service team's response and treatment have been exceptional. The team is proactive on any operating issues and necessary updates that my vehicle requires. More
by Tettey4u
Employees Worked With
Tom Ross
August 07, 2015
Do not give them your money or time. We are beyond disappointed after our recent car purchase from here. The ENTIRE experience was horrible and they don't understand what it means to be p We are beyond disappointed after our recent car purchase from here. The ENTIRE experience was horrible and they don't understand what it means to be providing a service or great customer experience - especially when it comes to a $25k + purchase. YOU'VE BEEN WARNED.Look at all the awful yelp reviews too. Just check out all the awful yelp reviews (even the ones yelp hides because they aren't "helpful"... I don't know how they are getting some 4/5 star ratings... most likely having friends/family write fake reviews. More
by sarah123
Employees Worked With
Jessica Story, Tony Balsamo, the owner had a hand in it as well
July 22, 2015
Simple oil change Drove in and had an oil change for my 2013 Dodge Dart. It was a great price and done in less than 20mins. I'll be back, Dave Drove in and had an oil change for my 2013 Dodge Dart. It was a great price and done in less than 20mins. I'll be back, Dave More
by Dave O
Employees Worked With
Tom Ross
July 10, 2015
Brought my 2013 Chrysler 300 in because it would not start. Brought my car in to be looked at because it would not start. It is only 2 yrs old and has 37000 miles on it. It was found that the fuel pump went out Brought my car in to be looked at because it would not start. It is only 2 yrs old and has 37000 miles on it. It was found that the fuel pump went out. They replaced it and only charged me a $50.00 deductible. It was fixed quickly and nicely. More
by sherrybaldwinrn
Employees Worked With
Perry
June 26, 2015
They took care of me when it was important. I brought my 2012 Rubicon in after installing a lift kit. On the way back from the lift kid vendor, the Wrangler started thowing multiple OBD codes a I brought my 2012 Rubicon in after installing a lift kit. On the way back from the lift kid vendor, the Wrangler started thowing multiple OBD codes at me. Not knowing whether the OBD codes were the result of the lift kit vendor or some other reason, I took my Rubicon to Palace Chrysler / Jeep. I didnt' have an appointment but they tried to accommodate me any way. It turned out that there was a TSB on my PCM and the problem was fixed at no cost by flashing new firmware into my PCM. I was impressed by the good customer service, the courtesy extended to me by the service department staff and the fact that they went out of their way to accommodate me. Thanks to my service consultant Ryan and the rest of the techs in the shop there. You guys made me happy! More
by rlast
Employees Worked With
Ryan in service
June 23, 2015
A great experience! My experience with Ken Mumford at your dealership was so good! He took excellent care of my purchase and was so very helpful. I am completely happy! My experience with Ken Mumford at your dealership was so good! He took excellent care of my purchase and was so very helpful. I am completely happy! More
by vangirl67
Employees Worked With
Ken Mumford
June 18, 2015
Express Service Took my Aspin for oil change. All the service employee's were very friendly and helpful. It seemed to be very organized and had structure. The waiting Took my Aspin for oil change. All the service employee's were very friendly and helpful. It seemed to be very organized and had structure. The waiting area is very nice and it was also nice to have an area for kids go play in the activity room. More
by Jules80
Employees Worked With
Jim Gentry
