Serra Chrysler Dodge Jeep RAM Lake Orion

Dishonest all around Salesman promised to have a factory rack installed on my Dodge Journey R/T after purchase. Brought it in the first time - I get a call a few hours lat Salesman promised to have a factory rack installed on my Dodge Journey R/T after purchase. Brought it in the first time - I get a call a few hours later informing me that the wrong parts were ordered. Two weeks later, I call for an update on parts and I'm told to bring it in. 4 hours later I get a call saying its ready - but that they put a better rack on. When I arrive I see my car parked out front with a Thule removable rack on it! Are you kidding me?! I know that Thule racks are great (so no disrespect to that company), but that's NOT what I requested. I had them remove it and requested the roof rack. A week goes by with no response. Husband calls salesman only to engage in a verbal disagreement. (What business doesn't abide by the "customer is always right" motto? Apparently this one. Sales manager and service manager both call in response to my husband's request. They both promise to take care of the situation. That was 2 weeks ago ... Still no word and no return call despite 6 messages left for them. This is the WORST customer service experience ever! We definitely will not be using them again, nor will we recommend them, and we are filing a complaint with the SOS and Chrysler. More

Don't visit unless you're prepared to WAIT Our minivan had an issue with the ABS system-- the ABS engaged randomly on dry pavement, and sometimes made it difficult to stop, since the pedal need Our minivan had an issue with the ABS system-- the ABS engaged randomly on dry pavement, and sometimes made it difficult to stop, since the pedal needed to be pushed on very hard at times. This was a SAFETY ISSUE, and needed to be addressed quickly. Getting an appointment took 4 days, dropped off the van at the appointment time of 9:00am, and got a ride back home (thanks for the hospitality, there), after having explained to the service tech that the work needed to be done by 2:30pm, so the van could be used to pick up our kids from school -- no concerns with the timing were voiced at this time by the dealer staff. Nobody called by 1:00pm, so we called them -- and were told, "We haven't looked at your car, yet, we've been concentrating on Waiters this morning." They explained their system: you may drop off your vehicle from 6:00am, they'll provide you with a ride to your office, or back home; repair staff arrives at 8:00am to start working on the cars, and they start working on vehicles based off of their position in the large queue they have in front of them, and putting a priority on people who "WAIT" at the dealership. Excuse me, but people who go back home are "waiting," too -- just not at the dealership. SO -- if you want to get the "best" service, you need to be there at 6:00am, and wait there for several hours, just to get them to look at your car? Not acceptable. The service tech told us that our 9:00am appointment was to get into the QUEUE, and NOT an appointment to have our vehicle serviced. If I hear all of this correctly, my arrival time (which I made 4 days in advance, no less) makes no difference as to when my vehicle will be serviced, and we can't trust them to do anything in an expeditious manner. We picked up the van, and took it home without being repaired. Net result: we still have a safety problem with our van, planning to take it to an independent mechanic, and have NO interest in returning to Milosch. More

My 2013 Dodge Journey was dropped off at 10:33 for the first oil change and inspection. A phone number was left to be called when the car was ready. According to the final invoice, it was done at 11.0 first oil change and inspection. A phone number was left to be called when the car was ready. According to the final invoice, it was done at 11.01. There was no phone call, even though the service advisor wrote it down. The phone number and Email on the invoice are both wrong, in fact I never had that Email address at all. I was told originally that it would take about 40 minutes. After waiting for a phone call for 1 hour and 15 minutes, I got a ride back to the dealership at 12:15 and stood around in the service area, but no one was available to help. While waiting inside, our salesman approached us and said he would ask the service department what the status was on our car. He didn't come back. At 1:15, I returned to the service area and found my vehicle check up paperwork sitting on the desk and saw my vehicle parked outside with the window wide open and the doors unlocked. Usually the car goes through a car wash, but that didn't happen either. I took the paper to the cashier, got my keys and left at 1:25. My time was wasted waiting for almost 2 1/2 hours beyond the time that the car was ready. No one apologized. Needless to say, I am done with this dealership. More

service performed in a timely manner and involved personnel was knowledgeable and friendly the costs were in line with current market situation and are acceptable personnel was knowledgeable and friendly the costs were in line with current market situation and are acceptable More

Great Customer Service and quick! I took my vehicle in for an oil change, early Saturday monring, used the express lane. In and out within 30 minutes. The service employee was knowledgeable and friendly for an oil change, early Saturday monring, used the express lane. In and out within 30 minutes. The service employee was knowledgeable and friendly. I will be back for future service. Thanks again! More

From my point of entry(Connie), I was dealt with courteously, well informed, with all issues explained completely. Also, your waiting room was clean with good video and reading selections. Great courteously, well informed, with all issues explained completely. Also, your waiting room was clean with good video and reading selections. Great job. Thank you! More

A pleasure to deal with! Totally honest and upfront about everything. Everyone I talked to was very friendly and courteous. I will recommend this dealership to my friends and family. about everything. Everyone I talked to was very friendly and courteous. I will recommend this dealership to my friends and family. More

Dawn fit my complex repair on my 2011 Chrysler 200 Convertible in during the busy holiday season. As always she stayed in touch with me as the repair progressed, and the technicians did a great job. Convertible in during the busy holiday season. As always she stayed in touch with me as the repair progressed, and the technicians did a great job. The dealership kindly provided a loaner car so I could run my errands. Outstanding support! More

Everything completed very timely! Shuttle service much appreciated as well. Exceeded my expectations. I did not feel pressured into any additional services. I had a knocking sound and it was diagnosed qu appreciated as well. Exceeded my expectations. I did not feel pressured into any additional services. I had a knocking sound and it was diagnosed quickly and parts were in stock. More

Bob is a fantastic salesman. We were referred to him by a friend. This is our 2nd Jeep to purchase from him in the past 1 1/2 years. I would recommend him to everyone! friend. This is our 2nd Jeep to purchase from him in the past 1 1/2 years. I would recommend him to everyone! More