Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Very poor follow up After having my brakes serviced I had two follow up visits because the brakes were still grinding. No one believed me. Still grinding even worse. Jim After having my brakes serviced I had two follow up visits because the brakes were still grinding. No one believed me. Still grinding even worse. Jim gentry told me to come back again when they were grinding so they could check it out. I don’t think they investigated any further than driving the car. More

Top notch service KEVIN was very helpful. He kept me informed on the status of my Ram during the service process and was knowledgeable of what repairs were required. Th KEVIN was very helpful. He kept me informed on the status of my Ram during the service process and was knowledgeable of what repairs were required. The staff is very friendly. More

KEVIN was really helpful Service repair center kevin Was very helpful he really went out his way for my patriot gave me some info that was knowledgeable and friendly staff. Will be returning in the kevin Was very helpful he really went out his way for my patriot gave me some info that was knowledgeable and friendly staff. Will be returning in the further More

sERVICE VISIT Phoned for service and date assigned quickly. Many service desks (7?) most manned. Little wait to be recognised but some paperwork already filled out Phoned for service and date assigned quickly. Many service desks (7?) most manned. Little wait to be recognised but some paperwork already filled out before. No long wait for appraisal. Friendly and confident rep. Ready to wait while I phoned my insurance company. Clearly explained that I must work through the body shop if using insurance. More

Pulled into the dealership as Mr Pacifica's screen went off. Pulled into the service area..... no one has come to attend to me for the last 20 minutes and still waiting. As if I am non-existent! Pulled into the service area..... no one has come to attend to me for the last 20 minutes and still waiting. As if I am non-existent! More

Joy to visit I bring my vehicle to get my services done here and always have a great experience. From the friendly staff that greets me too the lounge waiting for I bring my vehicle to get my services done here and always have a great experience. From the friendly staff that greets me too the lounge waiting for my vehicle services. I had a fresh made breakfast sandwich prepared for me that was better than Micky D's and services were done by the time I finished. My favorite salesman ever in my purchases was Garry Sparkman, the man is truly sincere and caring about people and went the extra mile to help my wife and I get the vehicle we needed. Very clean,friendly and helpful. To everyone one there Thanks for Caring after the purchase. I will be back and highly recommend going here. Kudos to you all, More

Wonderful Customer Service!!! Everyone was so helpful. I had a horrible experience at another dealership and Milosch was more than happy to get me in the same day within a hour n Everyone was so helpful. I had a horrible experience at another dealership and Milosch was more than happy to get me in the same day within a hour notice. Oil changed and brakes checked. they even washed my vehicle. I was so pleased with the service I received and would gladly recommend them. Keep up the wonderful service!!! More

Ram 1500 Service I took my Ram 1500 in for service. Jason handled the write up and got me into a rental car very quickly. When the work was completed Jason contacted I took my Ram 1500 in for service. Jason handled the write up and got me into a rental car very quickly. When the work was completed Jason contacted me with the costs after reviewing what work was performed. Awesome - communication is so critical. More

Great service I always go to the express lane for my oil changes. The service is generally quick and I like that they inspect for any further issues. Everyone is al I always go to the express lane for my oil changes. The service is generally quick and I like that they inspect for any further issues. Everyone is always thorough and nice! More