Serra Chrysler Dodge Jeep RAM Lake Orion

Very good . Very good Went well abon the normal service. He check the recalls on truck. Very good Went well abon the normal service. He check the recalls on truck. More

The service was quick informational and pleasant I've bought 2 cars from here and every time I come in the service is always exceptional. The staff is friendly and they get you in right away bought 2 cars from here and every time I come in the service is always exceptional. The staff is friendly and they get you in right away More

The quick oil change experience at Serra is excellent. The staff were prompt, friendly, and informative. The waiting area was clean and comfortable. The turn around time was fast even though they were a l The staff were prompt, friendly, and informative. The waiting area was clean and comfortable. The turn around time was fast even though they were a little busy. Serra is definitely my go to oil change destination for my Jeep and Ram vehicles! More

They did and inspected what I asked them to, and they did it in about half the time that he said it would be done. it in about half the time that he said it would be done. More

Friendly, polite, professional and respectful. Took less time than I expected to complete my service work. Took less time than I expected to complete my service work. More

Have a number of vehicles from this dealer and have always been impressed with the sales process, and the service department until recently. Leased a Compass that has an unusual power train noise; when always been impressed with the sales process, and the service department until recently. Leased a Compass that has an unusual power train noise; when I dropped it off I gave the service advisor and the service manager permission to drive it home to verify the noise and repair. Received a call the following day stating that the noise is normal. Asked if the advisor or service manager drove it, they said no. Went through the arbitration process, agent heard the noise, but said because I didn’t provide another vehicle that didn’t make the noise (!} she had to take the Stellantis representative’s word that it was normal. No one, advisor, manager, manufacturer ever drove it. Now I just tur off the traction control…. Called to set appointment because the battery warning light comes on, they couldn’t make an appointment for 3 weeks….now I just disable the start/stop. Also, last oil change and tire rotation, they set the tire pressures incorrectly; makes you wonder how competent they are….. More

Tyler Grant is an excellent service advisor! Got my Jeep in and performed recall quickly, and with top notch professionalism Got my Jeep in and performed recall quickly, and with top notch professionalism More

I never had to wait more than an hour for an oil change and tire rotation. Friendly, always had a good experience there and tire rotation. Friendly, always had a good experience there More

Very nice, nice waiting room. Food machines available while waiting for the work to be done. Food machines available while waiting for the work to be done. More

Overall good experience and truck is running great. The dealer communication system of leaving a message can be challenging. Not advisors fault but more a fault of the system in place. The dealer communication system of leaving a message can be challenging. Not advisors fault but more a fault of the system in place. More