Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

George was fantastic to work with. He's made the whole process of buying a car a lot easier. He was a great communicator. Whenever I called or texted him and got back to me right away He's made the whole process of buying a car a lot easier. He was a great communicator. Whenever I called or texted him and got back to me right away More

The dealership was very cleaned in that cluttered. The intake person was very friendly. He thoroughly explained what would be happening and confirms the communication method when the vehicle was ready The intake person was very friendly. He thoroughly explained what would be happening and confirms the communication method when the vehicle was ready. Pick up was easy. I appreciate that they washed the car. Was very happy with the change in ownership. More

Have used this dealership for years going back to prior owners. The current are no where near as customer first. Had vehicle in for service dropped the night before my “appointment “ and car did not get owners. The current are no where near as customer first. Had vehicle in for service dropped the night before my “appointment “ and car did not get looked u til 3 days later after calls from me multiple times. Then service rep acted like I was being pushy demanding they do something. Why give an appointment if you are not going to service anywhere near the assigned day! Now a month later started having loud noise from muffler area. Took elsewhere as Serra was not able to fix issue I had in there for. Seems issue now is missing screws and Bolts near flange in the area they were to repair. Not something that just falls out, pretty sure it was shoddy work from Serra that reared its ugly head. Will NEVER go back. We had been customers for over 20 years. More

Fast and easy oil change, will use them again in the future for any service. future for any service. More

My vehicle set at the dealership for 3 days and wasn’t diagnosed or repaired! Just to turn around and have to take it back. Wasting more time being without a vehicle for days. diagnosed or repaired! Just to turn around and have to take it back. Wasting more time being without a vehicle for days. More

I’ve documented serious mismanagement, repeated miscommunications, multiple mathematical errors, and instances where information provided was purposefully inaccurate and borderline fraudulent. I miscommunications, multiple mathematical errors, and instances where information provided was purposefully inaccurate and borderline fraudulent. I’ll be following up through the proper channels to ensure accountability, because this level of oversight, error, and misleading information is unacceptable. I will ensure my experience reaches the right ears to prompt reflection on the department’s practices, so that future customers are treated with the fairness and honesty that I expected. More

Service has improved since new ownership. Brandon Williams is a good service advisor to work with. Brandon Williams is a good service advisor to work with. More

Always have a great experience when bring my cars or trucks to the dealer, thanks trucks to the dealer, thanks More

Bob in service is fantastic! Always takes good care of me when i come in! Always takes good care of me when i come in! More

Bob in service is fantastic! Always takes good care of me when i come in. Five star emploee!!!! Always takes good care of me when i come in. Five star emploee!!!! More