Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

excellent service I brought my jeep grand Cherokee in for a warranty issue on my struts. The service advisor Timothy May was very helpful, courteous, and went out of hi I brought my jeep grand Cherokee in for a warranty issue on my struts. The service advisor Timothy May was very helpful, courteous, and went out of his way to make sure everything was taken care of. Also, the assistant manager Dan went out of his way to make sure my jeep was taken care of. I highly recommend this dealership and service department to anyone. More

Great service as I've come to expect at Palace Chrysler. The service was done quickly and I was notified of the process. Thanks much. The service was done quickly and I was notified of the process. Thanks much. More

Warranty of rear bumper The paint on the bumper of my 2013 Dodge Ram has started to chip off. I feel this should be a warranty repair but you disagree. This tells me that I The paint on the bumper of my 2013 Dodge Ram has started to chip off. I feel this should be a warranty repair but you disagree. This tells me that I should look to another vehicle brand when I trade in my truck for a new vehicle. If you won't stand behind a obviously faulty paint job I think I will look some where else and at a different type of truck for my next purchase. Everything else was handled well and I would prefer to remain your customer, so the rest is up to you. More

Excellent service It took a while to find the problem, but they found it and repaired it quickly and got me back on the road. The brakes felt funny when I stepped on th It took a while to find the problem, but they found it and repaired it quickly and got me back on the road. The brakes felt funny when I stepped on them and they thought it was a vacuum problem, but it was a caliper sticking. More

Service Brought my Durango in for service and the service department was excellent . Durango is running great no problems. Service was professional and th Brought my Durango in for service and the service department was excellent . Durango is running great no problems. Service was professional and the price was great . I would recommend the service department to anyone More

Tire replacement surprise Having ordered 4 replacement Goodyear Eagle F1 performance tires for my company car Chrysler 300S, I used the Express Line to get the new tires swappe Having ordered 4 replacement Goodyear Eagle F1 performance tires for my company car Chrysler 300S, I used the Express Line to get the new tires swapped out. I was told it would be an hour wait....no problem. After 45 minutes, my Service Advisor Patrick told me car was done and ready to go. Great, job done early! Before leaving I walked around the car to review the new tire install. Because I noticed that the new set of tires were not the Eagle F1's as I was expecting, I went back in to talk to Patrick. Patrick came out to my 300S to inspect vehicle with me. He informed me that Goodyear discontinued the Eagle F1's with the RS-A series. However, in walking around vehicle he noticed that the rear driver side tire was installed on the rim backwards (inside face of tire was on outside)! He told me of this and said I couldn't leave until got this corrected. So, back to waiting room. After a full hour of waiting, Patrick returned stating my 300S was now ready to go. He apologized for the longer wait to get the 1 tire corrected stating that the Tech who had done the work wrong had left for the day, so he had to wait for another Tech to get freed up. Although was a 2 hour wait to get job done correctly, because I live in Macomb Twp (+35 mi away), am grateful that my tire issue was identified BEFORE leaving the dealership, so didn't have to return another day. So, thanks Patrick, I appreciate your inspection of work, you saved me a return visit. More

The works and a recall Went in to get the "works" (oil change and tire rotation) and a software recall. Got everything done in less than 2 hours and was treated like family Went in to get the "works" (oil change and tire rotation) and a software recall. Got everything done in less than 2 hours and was treated like family. Very pleasant experience. More

Bump and Rattle I had a lot of front end work to do and the guys knocked it out in record time. I can't imagine going anywhere else. Tim May was a pleasure to work wi I had a lot of front end work to do and the guys knocked it out in record time. I can't imagine going anywhere else. Tim May was a pleasure to work with. More

Major issue with starting my Jeep I had to have my Jeep towed to Palace because it would not start. The first visit ended with the service department not finding the exact cause of th I had to have my Jeep towed to Palace because it would not start. The first visit ended with the service department not finding the exact cause of the problem. Once again the Jeep would not start and I had it towed to Palace and this time Jim Gentry got involved and they found that another dealer had installed a recall item incorrectly causing the fuel pump to short out intermittently. So they did the recall item over and now the problem is solved. Mr. Gentry also worked with the Zone Manager to resolve an outstanding Keyfob issue going on for almost 2 years. I left Palace Jeep the last visit a very happy fellow. More

Excellent job on a lot of work that was needed. I worked with Brandon and he quickly and efficiently handled all my needs at a reasonable price. In fact I had three vehicles in this week and all of I worked with Brandon and he quickly and efficiently handled all my needs at a reasonable price. In fact I had three vehicles in this week and all of them were quickly and correctly taken care of. I reccomend you to take all your vehicles there for repairs! More