Serra Chrysler Dodge Jeep Ram Traverse City

Took my 2025 Ram 1500 lease here to have an engine light assessed. They claim they "fixed" the issue and updated some software that was causing the misfire problem. Same thing happened about a week later. I assessed. They claim they "fixed" the issue and updated some software that was causing the misfire problem. Same thing happened about a week later. I took it to a different dealership that actually fixed the problem. This dealership let me know that Serra didn't do anything they claimed and only cleared the code. More

Friendly and knowledgeable staff. I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a hands I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!! More

Terrific Purchased my new vehicle in June from Patrick Burley and was shocked at how well he took care of me and the time he took to make sure that I was getti Purchased my new vehicle in June from Patrick Burley and was shocked at how well he took care of me and the time he took to make sure that I was getting into a safe and reliable vehicle. He took the time to show me all the features and made sure that I was comfortable in my new vehicle. I have had two separate service appointments and the service is unparalleled. On both occasions I was kept well informed about the status of my vehicle and all of the repairs that were occurring. I was notified when the vehicle was finished and it was also returned to me freshly washed. The Bill Marsh team never fails to impress me and I will continue to bring my vehicle there. More

Bill Marsh staff lies on their commercials. Bill Marsh has ruined three of my vehicles. There service manager is rude and doesn't understand basic communication. I had a vehicle in there six tim Bill Marsh has ruined three of my vehicles. There service manager is rude and doesn't understand basic communication. I had a vehicle in there six times for the same problem, and they didn't fix it. This happened on two separate vehicles. Because of my service contract, I was forced to go there or drive 60 miles to another dealership. When speaking directly to Bill Marsh, jr.; it is very clear that he doesn't care about people buying from his dealership. He comes off as a classic child who took over daddy's business. Snobby, spoiled and not caring as long as the money rolls in. More

BILLMarsh Used cars are sold with critcal safety issues.. MY SON AND FIRST PURCHASED A CAR USED WHOLESALE FROM KALKASKA..WHEN WE HAD THE CAR INSPECTED IT NEEDED THOUSANDS OF DOLLARS IN REPAIRS..THEN Randy Wil MY SON AND FIRST PURCHASED A CAR USED WHOLESALE FROM KALKASKA..WHEN WE HAD THE CAR INSPECTED IT NEEDED THOUSANDS OF DOLLARS IN REPAIRS..THEN Randy Wilts 0romised to be my knight in shining armour...bought a 2nd vehicle and way overaid...got IT home needs new conteol arms..the rear end shot..lied to my face..saying all that car needed was an 02 sensor..i trusted him.being a former State Trooper..but put me in a 2nd vehicle just as unsafe..DO NOT WASTE your time or money with this any of these Dealerships..if u do..be ready for lies and problems..cause that is all I purchased More

Steer Clear of Kalkaska Service Location. Took my Jeep in for an oil change & software update, and was met with the most obnoxious person behind the service counter named Dennis. Dennis kept Took my Jeep in for an oil change & software update, and was met with the most obnoxious person behind the service counter named Dennis. Dennis kept telling me he was too busy to deal with my appointment. When I got my car back I no longer had a working stereo or bluetooth, Dennis just said he was too busy to even make an appointment to look into the problem their service had caused. Had to take my car somewhere else to get everything working again. Spoke with a manager in Traverse City how said "I'll get right back to you as soon as I can look into it" Almost 3 months later it wasn't till I left them an unfavorable review on facebook that they took the complaint seriously. Spoke with Emily several times but all she can offer is cliches such as "solution focused" & "pathway to a solution" & "solution oriented" which all added up to zilch! Their solution in a nutshell was because they have a problem causing employee that I should just deal with someone else like the service manager...........Really?.....What happens when he's not in or on vacation? which is why I ran into Dennis in the first place, the service manager was on vacation so I was stuck dealing with Dennis. They are only interested now because they know I'm buying a new truck. Since their pathway to a solution focused answer is in a nutshell "Just deal with someone else" I intend to do just that, I'm going to be dealing with a dealer in Grayling and let my kids & friends know to steer clear of Bill Marsh. Not till Emily is focused on a solution that she'll have to "head them off at the pass" to find will they resolve any of their issues More

Mark took care of all the details of our purchase of a Jeep Grand Cherokee with ease. He spent 45 minutes explaining the technical workings of the electronics when he delivered the car, set up our cell p Jeep Grand Cherokee with ease. He spent 45 minutes explaining the technical workings of the electronics when he delivered the car, set up our cell phones to work with the NAV system and sent us off smiling. More