Serra Chrysler Dodge Jeep Ram Traverse City

I purchased a used 2007 Dodge Dakota from Bill Marsh November of 2010. I test drove it and it was pulling really hard to the left. They told me that the tires were low and that it needed an alignment. A November of 2010. I test drove it and it was pulling really hard to the left. They told me that the tires were low and that it needed an alignment. After they realigned it, they said that if I decided to purchase the truck and it still was pulling after a few days, then they would look at it again and fix what was wrong. So I purchased the truck (knowing that I could return it within 5 days and get my money back if they didn't fix the problem). A couple days of driving the truck around, I noticed that it was still pulling, so I took it to a mechanic in Gaylord. They told me that it needed new lower ball joints (knowing that I was taking it back to the dealer to get fixed). Then, I called and told them that it needed to be fixed... and this is when they got shady. I took it in and they looked it over and said that it needed a new tie rod... something that they didn't find necessary to replace when doing their 100 point bull s*** inspection? **Dealerships are selling vehicles for a premium price because they are supposed to be in excellent condition by the way** I told him that my mechanic said that it needed new lower ball joints as well. The guy said that they'll look at it again and they pulled the truck back in the service garage. While they were looking at it, I went outside and watched them. While I was watching the service guy moving the tire up and down (any movement means that you need new ball joints), I mentioned the amount of play it had moving around. The mechanic agreed and then we said... "It this was your truck, you'd definitely be putting new ball joints in." He agreed. Long story short, they initially said that the ball joints were fine and didn't need replacing... and after about 20 minutes of arguing with the service manager, they decided to fix it (after I told them I wanted my money back and they could keep their truck)... funny how attitudes change after they see a sale walking away. Now, one year later, this truck is in the shop getting what replaced... the lower ball joints that were supposed to be fixed upon purchase of the truck. I told my mechanic what happened and asked if they go out that fast... he said they shouldn't, but he said there's no way of knowing what s*** the dealership put in there seeing how they were fixing it for "free." The purchase process was smooth and as pleasant as can be. Then the shady service department made my experience miserable... not to mention the rudeness I encountered while disputing with the manager. Bottom line, don't trust them... have your mechanic look at a vehicle before purchase. And make sure they are using a premium product when they fix anything. More

Unprofessional, Rude, would not service a known & verifiable engine knock under warranty. The service department dropped tool in engine, ran it, potentially damaged the motor and did not do due dili verifiable engine knock under warranty. The service department dropped tool in engine, ran it, potentially damaged the motor and did not do due diligence to check to see if a piston or rod had been damaged. Said they would give an extended 4 yr/48,000 mile warranty on their work, then promptly told a potential buyer of the truck that they would not stand by it and cost me the sale of the vehilce. More