Serra Ford Farmington Hills - Service Center

Easy to schedule service online. Drop off was quick and staff was very friendly. I even had an option for them to pick up my vehicle from home. I will use them again. Drop off was quick and staff was very friendly. I even had an option for them to pick up my vehicle from home. I will use them again. More

Serra Ford helped me set up my appointment and all services I needed so drop off was quick and easy. Service was done within hours and they offered a free car wash. Service Department is 5 Star and services I needed so drop off was quick and easy. Service was done within hours and they offered a free car wash. Service Department is 5 Star and so easy to work with for a great experience. More

The service experience is convenient and with good communication. Having the valet service is super helpful. communication. Having the valet service is super helpful. More

A b c d e f g h u j f CD a e u o v a g r p More

They were able to service my Subaru while I waited. Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! More

I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More

I went to Service for a battery problem and was greeted by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. More

They were courteous they were prompt and they provided the service in a shorter time than they estimated the service in a shorter time than they estimated More

work very quickly and efficiently. pick up and delivery of vehicle was a nice service for elderly customers pick up and delivery of vehicle was a nice service for elderly customers More