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Serra Ford Farmington Hills - Service Center
Farmington Hills, MI
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
107 Reviews of Serra Ford Farmington Hills - Service Center
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May 05, 2025
The service experience is convenient and with good communication. Having the valet service is super helpful. communication. Having the valet service is super helpful. More
by gg
Employees Worked With
February 27, 2025
They were able to service my Subaru while I waited. Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! More
by Emily
January 29, 2025
I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More
by Breth45
January 23, 2025
I went to Service for a battery problem and was greeted by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. More
by kardinalspirit
Employees Worked With
January 12, 2025
They were courteous they were prompt and they provided the service in a shorter time than they estimated the service in a shorter time than they estimated More
by Rover12247
Employees Worked With
December 31, 2024
work very quickly and efficiently. pick up and delivery of vehicle was a nice service for elderly customers pick up and delivery of vehicle was a nice service for elderly customers More
by blondie
December 27, 2024
They did OK. Everything was good. Can’t complain about the service. I got a soon as soon as I could. Everything was good. Can’t complain about the service. I got a soon as soon as I could. More
by Johnl
Employees Worked With
December 27, 2024
My total service experience at Serra Ford Farmington Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! More
by Thomas H.
December 20, 2024
Great service, I had an issue with my trucks towing system and they gave me a loaner immediately, were very nice, and had it done super fast system and they gave me a loaner immediately, were very nice, and had it done super fast More
by Levisamb
