John Turner

Service was excellent, though it took much longer than expected I had a 10 am appointment and didn't leave until 5 pm. expected I had a 10 am appointment and didn't leave until 5 pm. More

Helpful 0

Report | Print

we love Sierra Ford. Everybody’s so kind to us very helpful. We love your service. Everybody’s so kind to us very helpful. We love your service. More

Helpful 0

Report | Print

Excellent service. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. More

Helpful 0

Report | Print

Serra Ford has been very easy to work with, and I have always had good results with their service always had good results with their service More

Helpful 2

Report | Print

Good Job. Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! More

Helpful 1

Report | Print

I called the dealership service department to determine whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December 29 to have the recall completed. I dropped the car off on December 28, and on December 29 the dealership called to say that they did not have the part and it would take 4 to 6 weeks to get that part. It seems to me that the fact that the parts were not available when I was scheduled to take my car in, could have been communicated to me so that I didn’t waste my time taking the car in for the recall. More

Helpful 0

Report | Print

Service is quick, coffee is good but most of all: I LOVE my 2020 Fusion my 2020 Fusion More

Helpful 1

Report | Print

ford pass wasn't working, needed modem replaced. They claim they replaced the modem but a couple days later it doesn't work again. So I call to get it fixed and they said they can fit me in, in tw They claim they replaced the modem but a couple days later it doesn't work again. So I call to get it fixed and they said they can fit me in, in two weeks. So no defrosting the car for another couple of weeks due to a shotty repair job. Take your car somewhere else!! More

Helpful 0

Report | Print

Work done in a timely fashion. Only disappointment is they didn’t wash my car!!! Maybe Serra isn’t offering this like Holzer Ford did. Only disappointment is they didn’t wash my car!!! Maybe Serra isn’t offering this like Holzer Ford did. More

Helpful 0

Report | Print