Serra Ford Farmington Hills - Service Center

Excellent service, Brian was fantastic to deal with. Was Bill Brown customer for 30 years. Was Bill Brown customer for 30 years. More

The service tech (Arthur) is very efficient. My vehicle was serviced and I was kept informed on the issues. I had a short wait and was on my way. Also, Josiah, in Parts, was kind enough to se My vehicle was serviced and I was kept informed on the issues. I had a short wait and was on my way. Also, Josiah, in Parts, was kind enough to send me an e-mail, letting me know that the parts had arrived for my recall a few weeks ago. I plan to continue bringing my vehicle here. Thank you very much. More

Awesome . Good communication.Great customer service. Pick up and delivery service. I got my car back in the same day. Good communication.Great customer service. Pick up and delivery service. I got my car back in the same day. More

Dean my service advisor is the best! ! Since I was waiting, he said he will see if that can get my out quicker! I really appreciate that because he did just that!!!! I will always bring m ! Since I was waiting, he said he will see if that can get my out quicker! I really appreciate that because he did just that!!!! I will always bring my vehicle here for service!! More

They are always on time. Well priced. Have gotten my car back when the day. Well priced. Have gotten my car back when the day. More

Excellent service was completed in the time promised and communication with customer was very good and accurate as usual. communication with customer was very good and accurate as usual. More

I have been so satisfied with my service at Serra ford in Farmington hills for the last two years each time the same great service Farmington hills for the last two years each time the same great service More

The service was excellent. Frank Derey was very helpful and informative. I was pleased with the whole process. Frank Derey was very helpful and informative. I was pleased with the whole process. More

Brian and the service department were excellent in coordinating my computer part replacement and repair for my infotainment screen for an Explorer ST - D. OLDROYD coordinating my computer part replacement and repair for my infotainment screen for an Explorer ST - D. OLDROYD More

Please allow me a moment to tell you about what a WONDERFUL experience I and my family had with our experience at Serra Ford of Farmington Hills Service Department. First, leadership and great examp WONDERFUL experience I and my family had with our experience at Serra Ford of Farmington Hills Service Department. First, leadership and great example starts at the top and works it way throughout an organization. This is evident by the fact that every individual within that organization has the same mission. That of Customer Satisfaction. That started from the first day and with the first call. If I had to sum up our great experience in the form of one person there, it would be Mr. Brian Cunningham. Brian's behavior is both professional and courteous. He treats clients with dignity and honesty. He is open about the cost of repairs but provides a prioritized option to help you reach you goal. His promises were timely and were carried out as stated. He is an excellent communicator and works diligently to assure that you are kept in the loop. One of his best qualities is that he listens intently. And after listening, he shows evidence of caring and his consideration by offering a solution that his years of experience has shown to be the best proven route to solving your particular situation. You never feel like you are number when talking to Mr. Cunningham, he takes his time and if he doesn't have time at that moment, he says, "This conversation is important to me, I am with another client right now, can I please call you right back... And get this, he calls back. Therefore, Serra Ford has our trust. Thanks Brian and Thanks Serra, Stan Barnes and Family More