Serra Gardendale Kia

We purchased a 2015 Toyota 4Runner from them on July 12th of 2023 and noticed that the horn wasn’t working and that it was making piping noises in the front end, we called and talked to the general sales man of 2023 and noticed that the horn wasn’t working and that it was making piping noises in the front end, we called and talked to the general sales manager Andrew Johnson and was told to bring it in to have it looked at. We asked if we could bring it in on Saturday and if we needed an appointment, he said no we didn’t need an appointment and that Saturday would be fine. So we bring it in today to get it looked at and was turned away by the service department because we didn’t have an appointment and that they only did oil changes on Saturday, so we waisted two hours out of our day for nothing to be done, I won’t be doing business with any Serra dealership and if I can keep other people from doing business with them then I will try my best. Thanks for nothing More

The salesmen are very nice and I understand why but some of them go above and beyond. The the repair shop or automotive service department. They are hateful and rude and will actually tell you they are n of them go above and beyond. The the repair shop or automotive service department. They are hateful and rude and will actually tell you they are not going to work on your car. They are not helpful with anything and they try to rip you off. My car has 20,000 miles on it and they told me I needed new tires. Brand new car and need new tires. So tell me what we can do about the service department to get what the public needs???!!! More

I bought the car a few months ago and the check engine light has been on most of the time. We took it in multiple times but they could not figure it out.After over three weeks of them have no it they fina light has been on most of the time. We took it in multiple times but they could not figure it out.After over three weeks of them have no it they finally figured out it’s the gps sensor and instead of fixing it there offering to give us money for it. They never return calls but expect you to return any loaner car exactly when they want it.They are very on time until you get your first oil change done and then nothing. I will never buy another car from them.They get your money and ghost you. Horrible service department More

They get 1 star because I can't leave 0! I bought a 2014 Jeep Wrangler from Serra Kia (Gardendale) on Saturday, March 25, 2023. Once I got home, I noticed squealing and knocking noises comi I bought a 2014 Jeep Wrangler from Serra Kia (Gardendale) on Saturday, March 25, 2023. Once I got home, I noticed squealing and knocking noises coming from under the hood, as well as fluids leaking on my garage floor. The following Monday, I took it to my mechanic, who I've been using for almost 20 years, for an inspection. My mechanic drove the car with me and said that he noticed the temperature gauge rising, the belt squealing, and a ticking noise coming from the engine. He had to replace the radiator because it had a hole in it, along with the radiator hose. Additionally, the oil filter housing had a crack in it and needed to replaced, along with other belts, parts and fluids. My mechanic bill was over $2200 because the warranty that the dealership "sold" me didn't cover any of the parts or service. I contacted the dealership's sales manager and advised him of the issues that my mechanic had to fix and he said it was not his problem. I drove the Jeep off and on for less than 2 weeks when I noticed that it was losing power and the "ticking" sound was getting worse. I took it back to my mechanic and he advised me to contact the dealership. When I spoke to the service manager at Serra, he advised me that I needed to take it to a certified Jeep dealership/mechanic. I contacted the sales manager at Serra and advised him that I had to take the Jeep back to the mechanic and he told me, again, that it was not Serra's problem. After the certified Jeep dealership mechanic performed a safety inspection on the Jeep, I was advised that the Jeep "threw a rod", was not safe to drive, and needed a new engine. He also advised me that when he contacted the warranty company to advise them of the issue(s) he found, he was told that the warranty was void because they said that someone must have driven the vehicle to the point where it overheated. I have had the Jeep for less than 5 weeks and it has been in the shop for 25 days. I have driven it barely over 500 miles and most of that was driving it to/from the mechanic and dealership. Serra refuses to take responsibility of selling me an unsafe vehicle and refuses to reimburse me for mechanic bills, "add ons" that they charged me for but did not put on the Jeep, or the warranty that is useless. Update: I tried to make an appointment with the GM this morning, but he texted me yesterday and said he would not speak to me. This morning (4/29) I went to the dealership's service department and received service records, which indicated that the GM knew about and declined to replace or repair the following parts: "oil cooler, rr brakes, steering stabilizer, alignment, serpentine belt, idler pully." When I went in the sales office to have the warranty cancelled, I asked for copies of my sales paperwork and they refused to give me any. I was also yelled at and told to leave by one of the sales managers when I showed them the paperwork from their service department that showed the GM knew about major mechanical issues and refused to have them repaired prior to putting the vehicle on the sales lot. I don't know which is worse, the GM's blatant disregard for consumer safety or his cowardice when called out for such disregard. More

Hi, my name is Marcus Fleury. I purchased a 2016 Hyundai Veloster from you guys last year and traded it back in after a few months. A month or two before trading it back in, I cam I purchased a 2016 Hyundai Veloster from you guys last year and traded it back in after a few months. A month or two before trading it back in, I came in to have my extended warranty refunded. Andrew supposedly handled my warranty refund and had me sign papers and noted the mileage and date, and stated I would be receiving a refund of ~$850. After trading my car back in months later, and buying ANOTHER car from y’all, I realized I had never gotten the money from my warranty refund. I called Kasey in Finance to have it taken care of since apparently Andrew, while claiming to have cancelled it, never actually cancelled my extended warranty. Kasey attempted to resolve my issue and issue the warranty refund months after I traded the car back in, but he used the mileage and date of the car’s trade in, instead of the day that I physically came in and talked to Andrew. I called Fidelity warranty and they told me the extended warranty refund was processed for something like 106,000 miles on the car, and I would only be getting $280. I am out $500 due to someone’s incompetence. I am asking that someone either look for the paperwork I signed stating I was getting over $800 back, with the correct mileage and date that I requested the refund of my warranty contract, and file the correct date and mileage on my refund so I get my money, or fix the situation some other way. I have purchased not one but two vehicles from you guys. More

Rude And Unprofessional Gave Me A Fake Key To The Mercedes Benz I Purchased From Them Haven’t Had The Car A Month Now It’s Sitting At The Mercedes Benz DealerShip, Then Called Back And Confronted The Mercedes Benz I Purchased From Them Haven’t Had The Car A Month Now It’s Sitting At The Mercedes Benz DealerShip, Then Called Back And Confronted Them About How They Sold Us A Fake Key And Was Very Rude And Being Disrespectful On The Phone, I Wouldn’t Recommend Anybody To Purchase Anything From This Dealership, Don’t Waste Your Time Or Money. More

They bait and switch you with cars that they want to sell and try to embarrass you when you don’t fall for it! Do not buy from these losers!!!!!! Stay away! Would have given them zero stars if possible! and try to embarrass you when you don’t fall for it! Do not buy from these losers!!!!!! Stay away! Would have given them zero stars if possible! More

Tried several times to get a live person to contact via email. All I got was several automated messages as well as a fictitious chat line person. Unless you supply your name and number so they can personal email. All I got was several automated messages as well as a fictitious chat line person. Unless you supply your name and number so they can personally apply sales pressure, they will not respond. I have tried to get a response to my email inquiries but only get ]automated responses. The chat line is a joke, it is nothing more than a way to gather your personal information Not s good start for someone looking to purchase a car that is close to a $40,000 price tag. More