Serra Gardendale Kia

Service Bryan Arrington asked me to bring my car by the dealership to check out an issue with the tire on my Sorento after an earlier phone conversation. He w Bryan Arrington asked me to bring my car by the dealership to check out an issue with the tire on my Sorento after an earlier phone conversation. He was very knowledgeable, professional and friendly. They started on my car right away. I was very impressed with the cleanliness of the service area and the way Bryan interacted with his employees. From now on I'll be taking my car to Serra Kia of Gardendale for all of my maintenance checkups and service because of Bryan Arrington and his crew. Dee Lottier More

professional and personable I went by just for a check on fluids, tire pressure, and such prior to a road trip. I was the first customer and Bryan opened the garage door promptl I went by just for a check on fluids, tire pressure, and such prior to a road trip. I was the first customer and Bryan opened the garage door promptly and came straight to the drivers side calling me by name. I was impressed. No others have done that before. As always he was polite and shook my hand. I told him what I wanted, he said no problem, called the technician over, telling him all what to do. He stated to me he had my cell # and should be through with vehicle by noon. He called at 1030AM and informed me the car was ready, no problems were found, topped off all fluids and pressures stating she was good to go. I believe Bryan is an excellent employee and should be rewarded for his strong customer satisfaction ability. He has always been very professional and serra kia should be proud to have Bryan as an employee. More

Best Service Adviser ever- Bryan Arrington The service department is how I judge a dealership, this dealership has the best in Bryan Arrington, Service Advisor. Honest, upfront, professional, The service department is how I judge a dealership, this dealership has the best in Bryan Arrington, Service Advisor. Honest, upfront, professional, fantastic, friendly!! Bryan is an asset to this dealership, and I would return to Serra due to his treatment. He met me at the car as I pulled into the bay, shook my hand and introduced himself, always smiling, and very, very professional. He came into the customer lounge to keep me updated on the progress on my vehicle, and kept me updated on what they were doing, and gave me estimates on how much longer it would be. They got me in, and got me out in hardly no time at all, did a fantastic job, the car was clean, and the price was more than fair! I will continue to do business with this dealership, Bryan is the reason! More

I met a real idiot today at Serra Kia service department. Today I called Bryan about a light on my dash. Bryan as always asked me to bring it straight over to him. He said that he would address the issue im Today I called Bryan about a light on my dash. Bryan as always asked me to bring it straight over to him. He said that he would address the issue immediately. I was only four miles away. When I arrived at the dealership Bryan was assisting another client. He waved at me and said "I will be right with Ms. Martin." He is so polite. Then a man came over and said "What's the problem today?". He said that his name was Scott and I told him that I had an appointment with Bryan. He replied, "I will help you." I did not want that man to help me. He is so rude. Thank goodness Bryan walked up. He shook my hand with a smile. He got in my car and started it up. He looked at my light on the dash. He explained to me that it was a low tire warning light. He said that he could take of it in just a minute if there was not a leak in one of my tires. That man, Scott, was talking over Bryan, saying "You are going to have to drive it after putting air in the tire." Bryan replied to him, "Sir we are going to put nitrogen in Ms. Martin's tires." Anyway Bryan carried my car around and I just waited up by Bryan's desk. That man Scott replied, "He needs to leave the car running while checking the tires." I thought why to myself. When my husband was living, years ago, he was pretty handy with cars and never left the car running while putting air in the tires. I wanted to do business with Bryan. I did not want to talk to this man. Bryan has been servicing my cars for years. This man Scott is rude. Bryan brought my car back around and the light was off. Bryan got out of the car and shook my hand. He introduced that man Scott as the service manager. I could not believe that man Scott was Bryans boss. He was very disrespectful to Bryan. I was very aggravated and I wanted to tell that man, Scott, off. I did not. How could an idiot like that be over any service department. If I was Bryan, I would have walked out the door and got a job at another Kia dealership. If he did I would go there and get my car serviced with Bryan, because he is great. More

Great Service!!! I'm a very proud owner of a 2013 KIA Soul. Mr Bryan Arrington is my service adviser. He is very kind, knowledgeable and accommodating person. I'm a very proud owner of a 2013 KIA Soul. Mr Bryan Arrington is my service adviser. He is very kind, knowledgeable and accommodating person. He also has a beautiful smile and a kind demeanor that has been able to diminish my distraught attitude about my service bills. In the end, I leave with a smile and very appreciative to have a wonderful service adviser. Norma Hudson More

Every time I visited serra kia Bryan Arrington was excellent Serra kia of Gardendale was excellent in selling me my kia and the service dept.is wonderful.Bryan Arrington is very helpful in maintaining my car and Serra kia of Gardendale was excellent in selling me my kia and the service dept.is wonderful.Bryan Arrington is very helpful in maintaining my car and he is very friendly.He helps me understand any problems with my car I give him excellent reviews. More

Awesome Service! I went into the Serra Kia in Gardendale to get my oil changed. Bryan Arrington was my advisor. He was very kind and knowledgeable. He introduced me to I went into the Serra Kia in Gardendale to get my oil changed. Bryan Arrington was my advisor. He was very kind and knowledgeable. He introduced me to his co-workers and he even got me a great deal on my oil change. Not to mention, he found an update that was needed on my car and installed it as well. Bryan never once made me feel like I was being hassled like some people do at other dealerships. He let me know of everything that needed to be done to my car and let me decide on what I wanted done. He was not pushy at all which is awesome. He has wonderful customer service! I will definitely be bringing my car back to Bryan at Serra Kia in Gardendale. Everyone else should do the same! More

Awesome! Bryan has always made sure that I was valued as a customer by providing excellent customer service! He has always been friendly, honest, and considera Bryan has always made sure that I was valued as a customer by providing excellent customer service! He has always been friendly, honest, and considerate. He makes sure when you leave your happy and happy to come back. More

service I went in for my service maintenance and Bryan Arrington always has a smile and remembers me by name. My family loves him. He explains everything tha I went in for my service maintenance and Bryan Arrington always has a smile and remembers me by name. My family loves him. He explains everything that we need done and makes suggestions. He is excellent! More

Excellent automotive service Sierra Kia of Greendale's automotive center is one of the greatest dealerships and service centers around Birmingham. Mr. Bryan Arrington, Service Sierra Kia of Greendale's automotive center is one of the greatest dealerships and service centers around Birmingham. Mr. Bryan Arrington, Service Advisor, is very knowledgeable and explained all of my problems very clearly. I am a regular customer and enjoy having him as my service advisor. More